Customer Service Assistant
Resume:
MORGAN JUSTINA BYRD
**** ********* ****** 719-***-****
Colorado Springs, CO 80917 ******.******@*****.***
EDUCATIONAL BACKGROUND Bachelor of Arts, Psychology
University of Northern Colorado (UNC), Greeley, CO
Graduation: May 2011 GPA: 3.02
AREAS OF EXPERTISE
• 8 years of experienced customer service.
• Excellence written and verbal communication skills.
• Quick learner and work extremely well with others.
• Work really well in a high stressed and productive environment.
• Statistical Packages: SPSS. Computer Software: Microsoft Word, and Power Point, Microsoft Excel, Microsoft Publishing, PowerPoint, and Dream-Weaver.
RELEVANT EXPERIENCE
Teaching Assistant, UNC-Department of Psychology, (Spring 2011-Present)
Advisor, Dr. Elizabeth Pascoe: Social Psychology
• Grading papers, administered exams, and consulted with students.
Office Assistant, UNC-Dean’s Office of Education and Behavioral Sciences, (Fall 2010-Present)
• Contacted alumni and individuals who donated to the scholarship foundation.
• Organized events for the donors and recipients to meet.
Office Assistant, UNC-Department of Hispanic Studies, (Fall 2008-Fall 2009)
• Located materials and articles for professors to use in class.
• Designed flyers and helped organize events that the Hispanic Studies put on.
• Communicated with Professors to confirm that the delivers were received to department heads of multiple offices.
• Answered questions of concern for students and referred to other staff as appropriate.
RESEARCH PUBLICATION/PRESENTATIONS
Byrd, M. College Students’ Experience in Close Relationships. Oral presentation, Ronald E. McNair Scholars Research Conference-Buffalo, NY (2010).
PROFESSIONAL/ORGANIZATION AFFILIATIONS(Current)
Choir Director, Vision of Unity Gospel Choir (2008-present)
HONORS AND AWARDS
Psi Chi, National Psychology Honorary Society
Ronald E. McNair Post Baccalaureate Program Participant. An undergraduate research program for underrepresented populations in graduate school.
REFERENCES
Julie Trujillo
Coordinator of Advising and Counseling
Center of Human Enrichment
Michener L117 Campus Box 85
Greeley, CO 80639
*****.********@****.***
Elizabeth Franklin
Prof Hispanic Studies, Hispanic Studies
Hispanic Studies
Candelaria Hall 004
Campus Box 87
Greeley, CO 80639-0001
*********.********@****.***
Ty’ray Thompson
Marcus Garvey Cultural Center
Campus Box 41
Greeley, CO 80639-0001
*****.********@****.***
Elizabeth Pascoe
Asst. Professor Psychology
Psychological Sciences
Campus Box 94
Greeley, CO 80639-0001
*********.******@****.***
Sarah Chase
Director, McNair Scholars
McNair Scholars Program
James A. Michener Library L75
Campus Box 83
Greeley, CO 80639-0001
*****.*****@****.***
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