Manager Customer Service
Resume:
Cory B. Stanley
*********@*********.***
OBJECTIVE
To obtain a position in a results oriented company that seeks an ambitious and career conscious person, when acquired skills and education will be utilized toward growth and advancement and to return to and obtain a full-time position in the technical engineering field utilizing my technical skills and management experience effectively.
EXPERIENCE
Woodford Custom Homes
Montgomery, Texas (Lake Conroe)
2008-present
General Contractor
•Constructed custom homes ranging from 4500 - 8500sq.ft.
•Executed sales and contracts for clientele
•Maintained Customer service and satisfaction from start of build to close of project
•Managed and supervised multiple building crews for up to six homes simultaneously
* Crews for larger customs range from 25-40 individuals
*Warehouse Stock manager
•Area Manager and maintained constant contact with crew foreman to manage effectively and manage multiple crews for multiple projects for construction in different locations across the greater Houston area.
Village Builders
Houston, Texas
11/6/2006 to 9/2/2008
Construction Superintendent
New Home Consultant
Sales
Customer Support
•Managed multiple labor crews (up to 35) per crew
•Scheduled and delegated all crews to complete build within allotted time schedule
•Drafted and implemented budgets and schedules
*Warehouse Stock manager
•Conducted consultative sessions with vendors and clients
•Maintained excellent customer support throughout project
•Evaluated and processed hiring of various trades and vendors
Sigma-Aldrich Biotechnology
The Woodlands, Texas
11/20/99 to 10/6/2006
Engineering Maintenance Supervisor Lead II
Quality Control Supervisor
•Preventative maintenance on DNA/RNA/PEPTIDE synthesizing instruments
* Specialized in High Performance Liquid Chromatography Instrumentation (HPLC), Mass Spectrometry instruments, PEPTIDE (amino acids) and RNA instrumentation
* Warehouse Supervisor and Shipping/Receiving
* Logistics/Operations/Manufacturing
•Developed and implemented strategic plans, procedures and upgrades to instrumentation that resulted in 20-35% greater yield in purity of product.
•Managed national/international importing and exporting of all inventory (300-600 items annually)
•Evaluated and hired technicians for positions relating to engineering and build projects.
•Provided on-site technical/phone support and field service for twelve international facilities
•Managed five maintenance technicians
•Quality Control of maintenance personnel projects
•Prepared and submitted purchase orders/archived data, warehouse stock/file
•Conducted consultative sessions with vendors and international facilities
•Drafted maintenance schedule and procedures for commercial instruments and equipment
which resulted in 15-25% greater efficiency of instrumentation
•Drafted Standard Operating Maintenance Procedures for all in house fabricated instrumentation
which resulted in yield of 30% greater efficiency
•Co-Managed hands-on instrument builds and delegated priorities
Primary Applications include:
•Management of National and International Accounts
•National Territory management
•Technical application relating to various mechanical devices and instruments
•Technical Field Service and Repair
•Customer Acquisition and Penetration
•Proficient Time management
•Goal Oriented
•Solution specialist
•Budget development and allocation
•Purchase Ordering
•ISO compliant
•Vendor\Customer consultation
EDUCATION
ITT Technical Institute
Electronics Engineering Technology
Houston, Texas
11/2000-5/2002
Course work in;
• Electronics
• AC\DC power supplies
• Microprocessors, Integrated circuits, Transistors
• Electronics Theory, Laboratory
• Mathematics
• Oral communication
High School Education
Beaumont, Texas BCA (Beaumont Christian Academy)
3.8 GPA avg.
Date of Graduation 5/25/1997
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