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Sales Customer Service

Location:
Centerville, UT, 84014
Salary:
open to discussion
Posted:
January 13, 2011

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Resume:

Lain J. Duke

**** ********** **. 801-***-**** Centerville, UT 84014 cqdq6p@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS

COMPUTER SKILLS

Posses a strong working knowledge of computers and applications such as Sales Force (CRM), Internet Explorer, MS Office (Outlook, Word, Excel, PowerPoint).

BUSINESS SKILLS

10+ years of Business to Business Sales Experience in Telecom / Software, Food Service and Industrial & Manufacturing sectors

BA in Business Management pending graduation May 2013

Successful management of mid-sized business accounts as well as national accounts

Ability to overcome obstacles, achieve sales goals, and have the ability to articulate ideas clearly and concisely in a variety of settings, and the ability to work in a high-energy team environment

Extensive organizational skills, motivated self- starter with consistency, skilled in contract negotiation in order to complete the close of a profitable sale.

SELECT ACCOMPLISHMENTS

Inside Sales Associate (i365, a Seagate Company): Performed 80-100 cold calls daily that provided well qualified leads interested in i365’s State of the Art Software. Quickly helped prospect to identify their true Data Backup & Disaster Recovery needs in order to stay compliant with Federal guidelines like Hippa, Sox. Set appointments with accounts such as Mead Johnson Nutritionals (Enfamil), Pioneer Athletics, Crown Lift Trucks, Bansley & Kiener.

Client Relations Manager / Account Executive (Wagner Packaging): Exceeded my first month’s quota by 237% and fourth month’s quota by 160%. Sold Oakdell Egg Farm’s their new pallet wrapping machines that exceeded $41,000. Set up HACCP approved chemical program for Food Express Inc. and Oscars Meats. Coordinated the design and delivery of holiday gift bags for all Great Harvest Bread locations in Utah.

Senior Account Executive (Qwest Corp): Achieved 106% of 2007 quota. Hit and exceeded sales goals one month out of training. By the fourth month, October 2007 sales were $27,151 in non recurring revenue and $1,757 in monthly recurring revenue. Strong telesales skills. Coordinated the complete phone setup for Procura (Home Health Services) in their Chicago and Salt Lake City Offices. Miller Heiman certification obtained.

Distributor Sales Representative (Nicholas & Co): Built sales from $0 to 520,000 yearly in 24 months. Achieved 130% of budget during first year of employment. Obtained sizable about of business with latitude restaurant group through excellent customer service and quality.

Independent Food Consultant (Fish Warehouse Corp): Facilitated the setup of the company, enabling it to properly function in the unique Las Vegas Market. Conducted corporate meetings with major purchasing executives in 50% of the time it normally takes. Completed necessary paperwork to gain approvals in order to conduct business. Built sales from $0 to $520,000 yearly in only two months time.

Outside Sales Representative (J&J Seafood): Built sales from $2.6 million to $6 million yearly in fewer than eighteen months at 15% sales margins. Accomplished this task through unsurpassed quality, seven day a week customer service and competitive pricing. Member of a well organized team with one common goal.

EMPLOYMENT HISTORY

i365, a Seagate Company - Salt Lake City, UT (2010 Q2 Sales Contest Winner) 7/2009-01/2011

Wagner Packaging Solutions - Salt Lake City, UT (Achieved Monthly Sales Goals) 03/2008–01/2009

Qwest Communications - Salt Lake City, UT (2007 Budget Sales Achievement) 04/2007-03/2008

Ocean Beauty Seafood – Salt Lake City, UT (Received Notable Letter of Recommendation) 07/2006-12/2006

Nicholas & Company- Salt Lake City, UT (2005 Budget Sales Achievement) 07/2004-07/2006

Fish Warehouse Corp- Las Vegas, NV (Successfully Opened New Division – Contract Work) 09/2003-01/2004

Elite Seafood & Provisions- Las Vegas, NV (Bankrupt) (Liquidated All Inventory & Assets) 06/2003-09/2003

Pacific Seafood – Las Vegas, NV & Salt Lake City, UT (2002 Budget Sales Achievement) 05/2002-05/2003

J&J Seafood Co. - Las Vegas, NV (Bankrupt) (2001 Budget Sales Achievement) 05/2000-05/2002

REFERENCES

2 people have recommended Lain

"Lain was very effective in maintaining business and satisfying customer needs. Cold calling and

building business."

- Harley Adams, Sales Manager, Pacific Seafood Company, managed Lain at J&J Seafood

“Lain exhibits tremendous energy and determination in his approach to his job. His enthusiasm is infectious and he will not be derailed from achieving his goals. His ability to find and qualify new business opportunities is consistent and reliable. Lain would be a strong asset to any sales organization.”

- Bruce Falb, Territory Sales Manager, i365 A Seagate Company managed Lain indirectly at i365, a Seagate Company

HOBBIES / INTERESTS

Bicycling, Snowboarding, Youth Sports Coaching – Football, Baseball and Basketball, Camping

EDUCATION

Columbia College - Salt Lake City, UT

BA Degree Business Management – Pending graduation May 2013; Current GPA 3.25



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