Customer Service Manager, Project Management, logistics manager

Andrew Cathell

**** ********* *****

Red Bank, TN. 37415

Home 423-***-**** cell 423-***-****

April 1, 2012

I would like to sincerely thank you for your interest in my resume. I am very customer orientated and have extensive experience managing people to increase productivity and profitability. I have great people skills and gain respect from others. Teaching, training, and leading people are my best assets I have to offer.

I’d like the opportunity to show how I can put my experience to work for you. I’m excited about your company, and I look forward to contributing to your future.

Sincerely,

Andrew Cathell

Current and Previous Employment

- Key James Brick and Supply-1995-1996

- The Home Depot- March 31, 1997 to present

Qualifications and Summary of Experience

- Employee of The Home Depot from March 31, 1997 to present

- Manager with Home Depot from April 1999 to present

- Manager over hazardous materials. Instructing other qualified associates on the proper techniques on spills and proper disposal. Clean up, log book, storage, and processing according to EPA and 3E specifications.

- Forklift trainer, including all machinery such as reach truck, order picker, electric pallet jack, and pacer truck. Responsible for the proper training and safety when using lift equipment.

- Writing disciplinary action notices and evaluations

- Performs required daily forklift maintenance and inspection to OSHA standards and all building maintenance including records and damages

- Manager over shipping, receiving, and return to vendor and logistics planning

- Worker’s Comprehension and General Liability claims processing and investigating

- Inventory management and Loss Prevention

- Supervision of 80 to 100 associates

- Analyzing Profit and Loss statements as well as Sales, Hours, and Scheduling

- Ordering and transferring merchandise

- Merchandising product to proper specifications using creativity and strategic planning

- New Associate Coach/Mentor

- Director of donations from Home Depot to Habitat for Humanity Ringgold, Ga.

- Member of the safety team. The purpose of this team is to try and prevent associate and customer injuries. This is a very serious subject at the Home Depot and a lot of pride is taken for reducing injuries with the company.

- Multiple years in customer service. Multiple awards in customer service including letters from the CEO and the district manager

- Interviewing new associates

- I pride myself in my ability to build exceptional relationships with outside vendors and trucking companies. Resolving any conflicts professionally and promptly is a strength that have because of the respect I have earned from my fellow associates. I am able to stay calm and collected in heated situations. This positively affects the outcome.

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Strengths/Area of Expertise

- Excellent Time Management skills

- Conflict Managing and Resolution

- Project Managing including Meeting Deadlines

- Excellent People Skills

- Great Problem Solving Skills

- Ability to Learn New Skills quickly

- Professionalism

- Excellent Customer Service Skills

- Home Improvement Skills and Services

. Electrical work

. Plumbing

. Framing

. Masonry

. Tiling

. Painting

. Much more

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Education

- Graduated Red Bank High School 1995

- Graduated Chattanooga State Technical Community College 1999 with an Associate of Science (Environmental)

- Conflict Management class 2005 Home Depot

- Professional Selling Skills class 2002 Home Depot

- Profit and Loss class 2004 Home Depot

- Department Supervisor Training 2001 Home Depot

Extracurricular Activities

- Volunteer Projects

. Howard High School landscape project Chattanooga Tn. 2004

. Co- Director of The Hixson YMCA and Home Depot KABOOM playground project 2003 over 200 volunteers

. Kitchen remodel at The Chattanooga Ronald McDonald House 2005

. Repairs to The Battered Women’s Shelter Chattanooga Tn. 2006

. Building of Ringgold High School Band Concession Stand 2007

. Landscape project at the Fort Oglethorpe Military Park 2008

. Playground/Landscape project at the Fort Oglethorpe Park

- Personal Extracurricular

. Playing guitar and piano

. Riding motorcycles

. Horticulture

. Remodeling

Awards/Recognition

- 2004- District Manager Award for excellent Customer Service

- 2005- Letter from CEO for excellent customer service

- 2008- Customer Service All Star Award chosen by peers. Only 3 out of 120 people chosen.

- 2009- Customer Service All Star Award chosen by peers. Only 3 out of 120 people chosen.

- 2010- Customer Service All Star Award chosen by peers. Only 3 out of 120 people chosen.

- 2009- Chosen by the District Human Resources Director to be New Associate Head Coach

- 1999-2012- Chosen as Department Supervisor of the Month (twelve times)

- Multiple other awards received by Store Management

References

- Steve Underwood

. Store Manager of the Home Depot in Hixson

.phone- 423-***-****

- Lindsay Smith

. Operations Assistant Manager

The Home Depot in Fort Oglethorpe Ga.

.phone- 706-***-****

- Leyland Davis

. Owner of Leyland Davis Construction and Volunteer for the Habitat for Humanity Ringgold Chapter

.phone- 423-***-****

-Dr. Tony Wilson

. Pastor of White Oak Baptist Church

.phone- 423-***-****

-Warren Ingram

. Owner of cleaning company in Crossville, TN.

. Volunteer at First Presbyterian Elementary school of Crossville Tn.

.phone- 423-***-****

Contact this candidate