Product Implementation Specialist

Paul Brian Polanco

**** **** ****** ***** ****: 409-***-****

Texas City, Texas 77590 *********@*****.***

EDUCATION

**** ** **** ********** ** Houston-Clear Lake (Houston, Texas)

• Bachelor of Science, Management Information Systems

• Completion date: December 2002

1996 to 2000 College of the Mainland (Texas City, Texas)

• Completion of 63 credit hours

• 1994 Texas City High School Graduate

TRAINING

Turnaround Planning and Scheduling utilizing Primavera P/3e

Professional Selling Skills/Enterprise Selling Skills

SQL Reporting Services

EXPERIENCE

February 2010 to Per-Diem Implementation Support Analyst II, Kelsey-Seybold

Present Houston, Texas

• Provide front-end workflow management, and direct training support to (Providers, PA, RN, MA) during EpicCare Ambulatory EMR, Epicare, Cadence, Prelude, MyChart practice management and specialty (Hematology, Orthopedics) go-live and 2009 version upgrade

• Stay current with system information, changes and updates

• Respond to requests for technical assistance in person, via phone, electronically by inputting and tracking service desk requests for technical escalations

• Assist users in the utilization of Epic Patient Care Tools (Smartsets, Smartphrases, Preference Lists Editor /Composer)

• Participated in functional testing for specialty and practice management departments to ensure test scripts for different test scenarios covering all aspects of departmental workflows were completed and met business requirements

August 2008 to Implementation Analyst, VistaVu Solutions

April 2009 Houston, Texas

• Provided project management to implement, configure, and support SAP Business One 2005 & 2007 modules (Banking, Business Partners, Financials, Inventory, MRP, Production, Sales, Sales Opportunities) and FieldVu Field Services Add-On (job costing, unit costing/management, fleet management/maintenance, job-completion billing, preventative maintenance) to quality completion within the Oil & Gas Industry

• Managed tasks relevant to budget while ensuring timeliness of deliverables are met

• Preparation of all project reports and progress updates including weekly updates and change request documentation for work that is requested outside of scope

• Conduct meetings for project kickoff and scoping interviews to discover functional business requirements for the formation and finalization of scope of work to formulate scope document and business workflows within MS Visio

• Provided initial and process training to end users that focuses on general features, functionality, and daily client processes to utilize SAP Business One

• Responsible for migrating data into SAP Business One using Data Transfer Workbench (Business Partners, Properties, Items, Equipment Cards, Price Lists)

• Utilized the SAP Business One Database tables within SQL Server 2005 to create reports, formatted searches, user-defined fields/tables based on client requirements, Configuration of marketing documents utilizing Print Layout Designer

July 2007 to Associate Consultant, Epartnersolutions

April 2008 Houston, Texas

• Responsible for technical data transfer requirements gathering, documentation, and implementation of assigned MS Great Plains client integrations

• Configuration and development of software involving the necessary front end configuration to support various integration such as GL, Fixed Assets, Payables, Payroll, Vendors, Customers, etc.

• Integrations and support procedures that radically reduce customer

implementation cycle time and eliminate opportunities for deployment defects such as maintaining milestone attainment reviews with client throughout integration process

• Extracted data using SQL query, Translated column names from existing software, Load using various integration Excel templates and import options (Integration Manager, Direct Table Import) within Great Plains, and Validate client data from existing system using SQL Server 2005 for assigned client data conversions

• Understood the needs of the business in order to ensure data supports

client requirements

• Continual customer satisfaction leaving clients elated and maintaining a high level of client communication is a requirement for this role

December 2006 to I&E Planning Assistant, The Turnaround Management Company

July 2007 BP (ABF Project) Texas City, Texas

• Provided project technical and administrative support in a team environment.

• Technical and administrative duties included, but were not limited to report preparation, presentations, and engineering specifications, creation and maintenance of project files in MS Access project database

• Prepared and developed a job work folder that included a detailed work plan, bill of materials, P&ID’s, specs and testing verification, loop diagrams, etc., for each TAR/outage work list item

• Prepared periodic management reports that tracked key operational performance metrics including trend and ratio analysis

• Met accuracy and timeliness standards for routine scheduled reports

• Wrote and developed ad hoc queries per end user specifications and ensured these requests are responded to in an accurate and timely manner

• Partnered with Area and Shared employees to design and build reports that enabled the organization to make data-enabled decisions

June 2005 to Business Account Executive, Verizon Wireless

February 2006 Houston, Texas

• Met and exceeded monthly sales quota of 72 activations and 25 renewals by acquiring and retaining the accounts of small to mid-sized businesses. Generated new business in assigned territories through prospecting, cold calling, networking and generating leads and referrals. Identified customer needs and utilize solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services. Recommended wireless solutions with regard to price plans, data and other enhanced services (BES4.0, Intellisync) handsets and accessories. Presented, negotiated, and closed deals.

• Provided follow-up training for new customers, handled equipment issues, performed rate plan analysis, explained billing and interacted with Support Center on customer service issues. Maintained and grew existing customer base and managed churn.

• Fully utilized all sales force automation, funnel management and prospecting tools. Responsible for completing contracts and report-generation including tracking and forecasting reports.

• Continuously updated knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participated in training opportunities on products and services and attend sales meetings. Represented company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce.

May 2004 to Inside Sales Consultant, Cingular Wireless

May 2005 Pearland, Texas

• Responsible for meeting all assigned quotas for sales of wireless service, features, equipment and accessories by fulfilling customer needs and making outbound calls.

• Maintained proficiency in all areas of customer service including billing, retention and equipment issues

• Provided prompt and courteous service to all customers and serve as a single point of contact for their immediate and ongoing needs

• Trained customers on cellular equipment, service and value added offerings. Regularly contact customer base via phone calls and written notes

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