Customer Service Medical Assistant

Londa Pugliese

*** *. *** ***** ***. Rd. San Dimas, CA 91773

Home: 909-***-****; Cell: 626-***-****

Email: ********@*******.***

Career Objective:

Seeking the opportunity to work as a clinical medical assistant where I can cater to patient needs promptly and efficiently; and serve the organization dedicatedly

Key Skills:

Possess knowledge of medical terminologies, clinical requirements and procedures

Ability to multitask and respond to the needs and pressure situations promptly

High understanding and patience levels that help to ease out the patient's worries and anxieties

Capability to manage and coordinate several activities efficiently

Technical Skills:

Proficient in Windows 95/98, Windows XP

Knowledge of MS Word, Excel. Ability to type 50WPM

Extensive experience with data entry, email, online research and the Internet

Strengths:

Able to follow directives accurately and completely and respond to both verbal and written inquiries

Research, identify and resolve customer service issues

Excellent problem solving, and conflict resolution skills

Self-motivated, work well with minimal supervision

Accomplishments:

Maintained and achieved straight A average in Medical Assisting course

CPR and First Aid certified

Processed payroll, billing, accounts payable

Implement and oversee actual and potential customer database

Employee injuries, Worker’s Compensation and Human resource issues

Organized and oversaw month-end and year-end closing of books

WORK EXPERIENCE:

Medical Assistant Externship, US Healthworks, Pomona, CA (2012)

Office Administrator, Scott Lumber & Plywood, Inc. Industry, CA. (1996-2011)

Receptionist, Max Hill Lumber, Industry, CA. (1995-1996)

Inventory Clerk, Heppner Hardwoods, Azusa, CA. (1990-1995)

Educational Qualifications:

East San Gabriel Valley ROP - West Covina, CA. (2011-2012)

Glendora High School Graduate - Glendora, CA. (1984-1987)

Reference:

Cindy Nguyen, CMA - Program Director

1501 W. Del Norte St. West Covina, CA 91790

Telephone number: 626-***-**** x115

Contact this candidate