Customer Service Assistant

~Objective

To provide the best service possible as an employee, while acquiring new skills and knowledge on the job at every opportunity.

~Skills

Professional and friendly customer service skills

Several years of retail experience

Punctuality

Efficiency

Loyalty

Honesty

Strong work ethic

Use of the Internet and Fulton County Workflows System

Knowledgeable of books and movies

Some experience with A.V. duties

~Experience

B-13 LIBRARY ASSISTANT, SANDY SPRINGS LIBRARY; SANDY SPRINGS, GA

2008-PRESENT

Handled long lines at circulation desk when experiencing staff shortage with composure and professionalism

Served as a temporary replacement for our A.V. handler when she was on sick leave

Gave recommendations on how to improve library’s children’s section, many of which have been implemented

Displayed professional behavior in even the most difficult situations

CASHIER, MCDONALD’S; Exmore, VA

2007

Working at the cash register

Taking customers’ orders

Working at the drive-thru

Maintaining decorum in fast-paced environment

Bookseller, Barnes&Noble; Atlanta, GA

2004-2007

Assisting customers in locating books

Working at the cash register

Shelving books

Student Assistant, Georgia perimeter college library; dunwoody, GA

2003-2006

Shelving books

Assisting students and patrons in locating books

Shelf-reading (ascertain accuracy of Dewey decimal filing system on book shelves)

General clean-up duties and assistance

Bagger, publix; Atlanta, GA

1999-2004

Bagging groceries

Assisting customers to their cars with heavy carts and locating items

Keeping front area clean

~EDUCATION

North Springs High School-1997-2001

Georgia Perimeter College-2001-2006; 2011- Present

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