Project Manager
Resume:
Atlanta GA *****
******@***.***
Charina C Capers
Skills MS Project Professional 03/07/10, MS Project Server 03/07/10. SharePoint 07/10, SQL Reporting(08), Business Intelligence Reporting, Excel Services Reporting, PowerPoint and Visio, MS Excel, MS Word
Experience 6/2012-Present Systems Made Simple
MS Project Server Administrator (Contractor)
Serve as the SMS MS Project Server SME to assist with the SMS and Veteran Affairs Migration. Responsibilities include: Requirements Gathering, Application migration, Application configuration, Developing user guides, Training and Deployment.
Assist with migrating MS Project Server data into the SMS environment. Duties include data mapping, reformatting reports, SMS training documents creation. Create end user documents, project templates, project detail pages, project templates, project and PWA views, enterprise custom fields, custom reports, workflows and dashboards via Excel Services and Business Intelligence. Customized department detail pages for multiple PWA instances. Assist Project and Resource Managers with best practices to create their projects plans as well as resource management processes.
9/2009- 6/2012 Pfizer Inc Groton CT c/o Cognizant Technology
MS Project Sever Administrator (Contractor)
Serve as the Pfizer Business Technology MS Project Server Administrator. Responsibilities includes: Client Kickoff Meeting, Requirements Gathering, Application configuration, Training end users, Deployment and Knowledge transfers.
Third level production support (EPM 07/10) for resolving user issue which includes: trouble shooting MS Project/PWA/WSS. Also create end user documents, project templates, project detail pages, BI Dashboards, project plans, project views, enterprise custom fields (global/local), custom reports via data analysis views, Business Intelligence, Excel Services and workflows.
Customized department detail pages for separate department PWA instances. Provide an auto publish/auto approvals process for Project Manager also managed the OLAP cube within the Stage and production environments. Assist Project and Resource Managers with best practices to create their projects plans as well as resource management. Design the implementation plan for EPM, 2010 technical set up (WSS/MOS). Created training documents as well as web base training for MS Project Server 07, MS Project 07, MS Project 2010 and MS Project Server 10 training.
4/2008- 9/2009 HealthPort Corp Alpharetta GA
Implementation Manager
Sever as HealthPort Implementation Manager for the MS Project Server 07 application. Responsibilities included: Requirements gathering, Kickoff meeting, Application configuration, training and deployment. MS Project, SharePoint and Role training.
Created project templates (Project Plan, Project Views, and Enterprise Custom Fields and Project Management documents) specifically for the SLC and Lawson projects.
Additional responsibilities include: Provide support to HealthPort Product Managers and by Initialing project status meeting, capturing meeting minutes, risk and issues. Advised PMO on best practices using EPM. Second and third level escalation for project issues.
2/2008-4/2008 AT&T
SMO Project Server Administrator Alpharetta GA (Contractor)
Server as SMO (Service Management Office) Project Server Administrator. Responsibilities included: Client Kickoff Meeting, Requirements gathering, Application configuration, training and Production Support.
Created SMP project templates (Project Plans, Project views, ECFS and Project Management documents) specifically for the SLC, ELC and infrastructure projects.
Additional responsibilities include: Provide PMO support to AT&T Product Managers and Business Analyst by attending project status meeting, capturing meeting minutes, risk and issues. Track and updates PMO project master plans and project charters that resided within the EPM environment. First level escalation for project issues.
1/2007-2/2008 Present Global Payments Inc Atlanta GA
PMO Project Server Administrator
Serve as the PMO Project Server and Share Point Administrator.
Responsibilities include: Application configurations, maintaining proper version control, directory structure, naming conventions, system updates/modifications. Also provide training to all end users (Executives, Project Mangers and Resource Managers etc).
Create PMO templates (Project Plan, Project Charters, Project Scope, Issues/Risk logs) using the PMI guidelines. Templates are created specifically for application development, software development and credit card POS terminal migration projects.
Additional responsibilities include: Provide PMO support to Global Payments Product Managers by attending project status meeting, capturing meeting minutes, risk and issues. Provided best practices for PMO project plans and resource leveling. Third level escalation for EPM issues.
3/2006- 1/2007 Scientific Games Inc. Alpharetta GA (Contractor)
PMO Project Server Administrator
Provide Support to SGI and SGI Project Managers. Establish Word, Excel, WBS and Access templates for RFP’s status reporting and various projects within SGI.
Serve as the WWP Administrator for MS Project Server/ EPM, and Share Point Services.
Responsibilities include: Application configurations, maintaining proper version control, directory structure, naming conventions, system updates/modifications and training the project mangers on the proper cataloging procedures.
Assist PMO Manager with evaluation of standard projects management reports and templates for medium to large scale projects.
Evaluate different types of EPM, Primavera and Project Management tools and procedures to centralize PMO reporting capabilities to project managers, team, and Senior Management.
8/2005- 1/2006 Cypress Care Duluth GA ( Contractor)
Project Manager
Serve as a liaison between Cypress Care and its Insurance Clients, Third Party Agencies and Business Partners. Responsibilities include: Validating the clients proposed scope, configure the program workflow specific to the clients and rollout full programs or pilots strategies.
Participate in pre-Sales Meeting. Schedule and lead kick-off meeting with client. Design & implement project plan using MS project (Project Server w/EPM and Primavera)
Interview client for the customization of their specific Worker’s Compensation Pharmacy plan.
Manipulate message data files sent by the client. Map the client data layout to Cypress Care. Track all issues and milestones throughout the implementation process using MS Project and Excel. Lead all status meetings and assign all tasks to the appropriate stakeholder or resource.
Review and lead all electronic data integration specification to ensure all components are developed, documented, configured and tested properly.
Lead all internal meetings to transition new clients to pharmacy operations.
4/2005- 5/2005 CheckFree Corporation Atlanta GA (Contractor)
Project Manager
Serve as a liaison between CheckFree and its Retail Clients, Vendors and the internal Account team. Responsibilities include: Validating the clients proposed scope, configure the program workflow specific to the clients and rollout full programs or pilots strategies.
Participate in pre-Sales Meeting. Schedule and lead kick-off meeting with client. Design & implement project plan using MS project, excel and Six Sigma principles.
Manipulate message data files sent by the client. Map the client data layout to Checkfree exiting network. Track all issues and milestones throughout the implementation process using MS Project, Primavera and Excel. Lead all integration meetings and assign all tasks to the appropriate resources.
Monitored, Tracked and identified all ACH Risk and fraud. Managed account throughout deployment. Supplied clients with a daily report listing all transactions and possible fraud issues.
5/2003 - 3/2005 Vesdia Corporation Atlanta, GA
Customer Service Manager
Developed and Managed Vesdia Corporation Customer Support Department.
Designed and implemented the call center facility. The Call Center Design consisted of Space Planning, IT Design, Phone Systems, CSR techniques & scripts, BCM setup and scorecards.
Developed Customer Service Training Manual. The training manual consisted of CSR systems, writing techniques, listening skills, policies & procedures, and e-mail auto responses for 12 websites and over 500 retail partners.
Developed project plan using MS project for Vesdia IT & the Vesdia Partner IT staff. This included gathering requirements and setting business rules from the client layout. Developing the durations, assigning resources, identifying the stakeholders and assigning task. Monitoring and tracked each task within the project plan through out deployment.
Scheduled and lead status meeting with the Internal (Vesdia) and external (MBNA, Citibank, etc) Account Teams.
Hired and trained all Customer Service Representatives.
Monitored all Customer Service calls and e-mails using BellSouth’s BCM, UniCenter & Microsoft Outlook.
Relationship Manger for all Customer Service issues to Vesdia Partners and vendors such as Citibank, MBNA and BellSouth. Duties included scheduling and leading status meeting while providing solution to all open issues.
Lead liaison for Vesdia and the Lenox Building Property Management Office & Building Security. Duties included: Space Planning, HVAC issues, Office & Parking Access Cards, housekeeping and upkeep of Vesdia’s Telecom Room.
Accepted responsibilities as Vesdia’s HR Representative and Office Manager. Responsibilities included: New Hire presentations, Terminations, Benefit activation and Vesdia employee issues.
6/2000 - 4/2002 Intermedia Comm. Atlanta, GA
Project Manager
Opened and tracked trouble tickets, while providing assistance to the NOC with HOT-CUTS, Test and Turn-ups.
Performed site surveys and testing on customer premises, as well as troubleshoot CPE.
Managed all installs, disconnects and port upgrades for the following: Switched ANI, T-1, DS3, CPE, Frame Relay, Private Line and VOIP.
Developed project plan using MS project and Excel to monitor and track all durations, milestones and task.
Lead liaison between the Customer, Vendor, Account Team, Billing and the NOC, Third Level escalations for all Voice Data & CPE issues within the Global business segments.
Developed & Implemented project scope and gather requirements. The project scope included: Network Design, Accounting, Time Interval, projected revenue & staff needed.
1996 - 2000 WorldCom New York, NY
Implementation Project Manager
Coordinated all implementations from the pre-sale through activation.
Developed project scope and system design using MS project and Excel.
Relationship Manager between the customer, vendor, and the NOC.
Required to ensure that the project is completed on time by conducting weekly
Conference calls and weekly site visits.
Lead contact for the day-to-day customer premise equipment, provisioning and the Service Direct Center.
Scheduled all HOT CUTS and Test & Turn-ups with the vendor while providing assistance with the activation of Frame Relay, Private Line and Port upgrades.
Provided specific proposals (RFP) detailing the scope of the project, which included: Network Design, Customer Requirements, pricing, time frame, projected new revenue and available resources.
Education Interboro College - A.A. Paralegal Studies
Blue Belt ( Project Server/EPM 03/07)
Primavera
SharePoint Services 07/10
MS Project Server 03/07/10
SQL 08
References Furnished Upon Request
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