Senior Software QA Engineer/SQA Manager

SENIOR SOFTWARE QUALITY ASSURANCE ENGINEER / MANAGER

SUMMARY OF QUALIFICATIONS

Solutions-driven technical project management specialist with extensive experience elevating corporate performance and profitability through effective command of software development lifecycles from concept to launch. Product development expert with solid history of success launching new software products and improving legacy software through quality control, testing process design and implementation, and defect elimination. Accomplished leader with talent for recruiting, managing and motivating talented teams.

- Advanced level of technical proficiency coupled with highly refined business acumen, demonstrated by repeated success in the analysis and management of innovative quality assurance and testing solutions that directly promote business growth and improve testing efficiency.

- Accomplished career leading quality assurance organizational operations and testing dynamic n-tiered Web-based and client/server applications.

- Highly adept at producing departmental policies and procedures, performing change/configuration management, process engineering, and schedule coordination, while coordinating efforts with multidisciplinary teams in technological and business roles.

- Dynamic communication skills, with success in user training and support roles, conveying technical solutions to users at all levels of technical proficiency.

- Self-motivated; eager to pursue new challenges and master new technologies to support continued improvements to efficiency and accuracy in a short amount of time.

Test Development and Test Case Authoring / Automated Test Solutions / Black Box Testing

Client-Server and Web Applications Testing / User Training and Support / Process Improvement

TECHNICAL SUMMARY

Platforms Windows NT / 2000 / 2003 / XP / ME / 98 / 95, MacOS, Linux, Novell Netware, Palm OS, Windows CE / Pocket PC 5.x, PalmWebOS

Development AppleScript, JavaScript, Java, TSL, MySQL , C++, HTML, CSS, PHP,

Tools Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Norton Ghost, Virtual PC for PC and Mac, WinRunner, Test Director, MS Visual Studio, ACT!, Adobe Photoshop / Acrobat, LightWave Animation Software, Unified Modeling Language, ToadSoft for Oracle Database, MySQL Administrator, MySQL Query Browser

PROFESSIONAL EXPERIENCE

SOFTWARE QUALITY ASSURANCE LEAD ENGINEER

Palm, Inc., Sunnyvale, CA 2004-Present

- Direct quality assurance efforts of key features and new services developed in Palm pre mobile device

- Collaborate with the development director in overseeing deployment activities for all server environments utilized for data services offered by Palm, Inc.

- Lead the implementation process for the whole QA Department encompassing documentation reviews, prioritized regression testing, and cross-training process for each area of the product

- Perform first and second level test cases for application catalog feature on both device and server side component of the Palm pre mobile device

- Interface between all component quality assurance testers and software developers; provide primary direction to a new group at Palm in-charge in next generation services

- Work closely with senior developer architect, engineering program manager, and server development lead to leverage risks concerning development and testing schedule

- Engage in the design phase of software development life cycle (SDLC) and provide recommendations on actual design and deployment of the product

- Author proposal for web-based automation testing utilizing Selenium IDE ported to JUnit Core

- Facilitate comprehensive training to all group members ensuring proficiency with operational procedures, systems functionality, and test procedures by team members at all skill levels

- Initiate a QA document review process utilized as basis for all documentation review process

Notable Contributions:

- Played a significant role in establishing application testing process for third-party applications submitted by developers to be published in the Palm Application Catalog

- Performed first level testing on ecommerce payment capabilities for both Developer Website and Device-Side Transactions

- Coordinated implementation of bucket testing on the Palm Developer Website generating baseline control sample together with samples of tests to identify more effective response rates from internal users through usability studies conducted in-house

- Implemented a temporary front-end interface website using Adobe Dreamweaver to exercise back-end functionality

- Generated and organized all pertinent documentation and significantly centralized location which resulted in enhanced efficiency for other projects

- Wrote more than 1000 test cases used as part of all regression testing on all Windows CE Devices transported by Palm as well as more than 300 test cases used to test Palm OS handheld devices for a new service offering from Palm, Inc.

- Provided strategic leadership to test team with 30 individuals and organized all testing activities to release a quality product reaching 500,000 unit sales mark within 3 months

- Directed all aspects of phone application feature of innovative and new Smartphone using Windows CE Platform, Treo 700W handheld device

- Play a lead role in coordinating team of proficient quality assurance engineers to conduct testing on multi-feature version of APP Catalog for Palm pre devices

- Effectively utilized MySQL queries in troubleshooting data-related issues and supported development team in identifying root cause of different bugs; worked closely on Linux in debugging issues on devices to provide logs essential in the analysis of root cause for specific bugs filed

SOFTWARE QUALITY ASSURANCE ENGINEER

Intuit Inc., Mountain View, CA 2000-2004

- Led the design and development of automated testing solutions for core product offerings which include Quicken and Quicken.com Web application

- Functioned as communication liaison between software developers and technical support specialists in identifying and resolving defects and issues

- Performed continuous black box testing, administration of configuration, as well as automation laboratories and rendered in-house IT support

- Coordinated efforts for data integration analysis for 4 versions of Quicken Software converting and analyzing logical data sets for correctness using both manual and automated processes

- Led the successful execution of automated test case for Quicken software that facilitated a significant reduction in test time by 50% while increasing accuracy, minimizing repeatable tests, and improving efficiency of problem reproduction

- Directed migration of financial connectivity platform which expanded infrastructure capabilities and facilitated $6 million increase in corporate revenue

- Conceptualized and formulated guidelines governing migration of test plans to automation test cases and streamlined conversion while improving testing process efficiency

- Developed and integrated test case management software with automation software; restructured process by creating quantitative metrics to enable detailed analysis of Quicken functionality

SOFTWARE QUALITY ASSURANCE ENGINEER

Interact Corporation, San Jose, CA 1999-2000

- Spearheaded team in launching and directing operations of Interact Commerce Testing Laboratory including reengineering of site supporting 30 workstations and 150 configurations

- Developed and implemented functional and black box test plans while coordinating regression, integration, and execution of system testing

- Designed Ghost images to standardize implementations of all leading Windows OS versions including foreign language platforms, which facilitate thorough testing

- Served as key contributor in the localization testing of ACT! Contact Management solution into German, French, and Dutch languages

- Wrote a 25-page test plan used as framework for all subsequent test plans; provided exceptional performance in delivering a wide range of IT service and support

- Coordinated testing of Interact.com and Act.com client / server web applications, which significantly expanded market reach

OTHER EXPERIENCE

OWNER | Computer Retail Franchise, Milpitas, CA 1998-2000

SENIOR CYTOGENETICIST | Stanford University Hospital, Stanford, CA 1996-1999

EDUCATION

CERTIFICATION IN SOFTWARE ENGINEERING AND MANAGEMENT, CONCENTRATION IN QUALITY ASSURANCE: 2002

University of California Santa Cruz Extension, Santa Cruz, CA

POSTGRADUATE STUDY IN CYTOGENETICS, CERTIFICATION IN HUMAN GENETICS: 1996

San Jose State University, San Jose, CA

DOCTOR OF VETERINARY MEDICINE (DVM): 1990

University of the Philippines, Los Baños (UPLB), Los Baños, Laguna, Philippines

PROFESSIONAL TRAINING

AppleScript Training Modules, WinRunner Automation Software, Test Director Test Case Management Software, Beginner’s Java Programming, Introduction to Visual C++, Introduction to JavaScript, Introduction to C, Testing Web Applications, and Introduction to MySQL Programming Language

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