CAROLYN R. LAUDERBAUGH
Lewis Center, Ohio 43035
Home/Msg: 740-***-****
Cell: 740-***-****
Email: ********@*****.***
SUMMARY OF QUALIFICATIONS
Information systems professional with fifteen years of support in areas such as: IT, Finance, and Procurement. Implementer of new ideas and developer of strategic approaches that improve operations. Background encompasses:
• Technical Project Mgmt
• Team Leadership/Facilitation
• Cost Reduction
• Management Reporting
• Budget Reporting
• Customer Service/Support
• Document Procedures
• User documentation
PROFESSIONAL EXPERIENCE
ACTS OF SOUTH CAROLINA INC
West Valley, New York
2007 - 2009
A contracting company for people with various skills.
Senior Technical Analyst
Worked as a contractor at West Valley Environmental providing support for the Walker Financial package. Worked with external contractors, prioritized, assigned and reviewed tasks. Reviewed progress with key users and managers to ensure customer satisfaction. Provided user support for software package.
• Liaison between customers and programmers.
• Identified and documented user requirements.
• Provided application support for users from various depts.
• Created accurate and thorough user documentation.
• Scheduling/prioritizing of activities related to user requirements.
WEST VALLEY ENVIRONMENTAL SERVICES
West Valley, New York
1993 - 2007
A site established for the clean-up and removal of nuclear waste.
Senior Technical Analyst
Provided support for the Walker software package, which included the Inventory Management, Procurement, Accounts Payable and General Ledger modules. Functioned as the liaison between programmers and customers. Provided user support, system testing and documentation. Interfaced with internal customers and external contractors. Developed agenda and conducted quarterly user group meetings. Trained and provided documentation to users for new software releases.
• Implemented a Just-In-Time system, saving company time and revenue.
• Saved the company $250,000 per year by recommending the discontinuation of vendor support for the Elevon software package.
• Support financial audit by supplying requested data.
• Created actual/budget spreadsheets to monitor budgets.
• Researched and tested new software releases and modules.
• Recognized for numerous accomplishments and contributions to the company through management recognition and achievement awards.
MTI COMPUTE
Amherst, New York
1990 - 1991
A supplier for financial and payroll software.
Customer Support Rep
Provided technical support to external customers. Trained customers on-site on use of Accounts Payable, Receivable, Purchase Order and Payroll software package.
• Modified Maxwell software package.
MARICOPA COUNTY ATTORNEY’S OFFICE
Phoenix, Arizona
1987 - 1990
Provided legal services as prosecutors of alleged criminals.
Programmer Analyst
Functioned as the system administrator. Wrote applications in INFO and SMART languages.
Provided technical assistance for communications and general user support. Evaluated software packages and submitted recommendations.
EDUCATION & TRAINING
DEVRY UNIVERSITY
Phoenix, Arizona
Bachelor of Science - Computer Information Systems
AMERICAN INTERCONTINENTAL UNIVERSITY
Online
Business Research for Decision Making
NEW HORIZONS COMPUTER LEARNING CENTER
Buffalo, New York
PowerPoint
MS Project