Quality Control Software
Resume:
Thomas M Lajoie
Naples, Me 04055
********@*****.***
Experience
DOD Service Contractor
Marthas Vineyard, Ma
May 1997-June 2009
Technical Support and Repairs
Installation of New Systems
Continuing Research into new technology's
Design of Mac and Windows surveillance computer systems.
Integrated systems with computers for off site viewing.
Trained new customers standard operating procedures.
Developed new testing methods to improve quality.
Testing and calibration of dosing pumps and IV units.
Repair and Maintain Sonogram Equipment.
Quality control testing and inspection of various medical
equipment units prior to use.
Best Buy
Hyannis, Ma
Computer Support Geek Squad
Phone and On site Tech support
Feb 2003-June 2007
Worked with new customers on Mac and Windows computers.
Installed and maintained systems in customers homes or job sites.
Worked with customers on equipment and software issues.
Assisted with At&t customers with Iphone issues.
Artificial Environments
Marstons Mills, Ma
Technician
June 2004-July 2006
Integrated customers home systems with alarms and HVAC panels
Trained new customers on system use.
Tested new products.
Promote long-term goal of customer’s loyalty and satisfaction.
TommyComp Services
Naples, Me
Technology Support
August 2009-Current
Work with customers on Mac, Iphone and Ipad issues.
Help with home integration.
Help with Mac software issues.
Education
Georgia Tech .
Design Engineering. GPA: 3.66.
Comp TIA+.
Comp TIA Network+.
Mac and Windows Operating systems.
Iphone and Ipad support certifications.
Qualifications
Proficient in TCP/IP networking layout and construction.
Mac dual boot training
Proficient in Microsoft and Mac software.
10+ years of experience in customer relations.
Wireless Security Certified.
Mac and Windows Trainer.
Iphone and Ipad trainer.
Affiliations
Member of the American Institute of Engineers for twelve years.
Contributor to several publications.
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