Customer Service Administrative Assistant
Resume:
MELBA ELIZABETH FLETCHER (ANGIE)
**** ****** ****, **** ****, NC 28227
Cell 817-***-**** Email *******@***.***
Summary of Qualifications
Have over 14 years office management experience, including 5 years accounts payable and purchasing, administrative assistant and receptionist duties. Have 12 years retail working experience. Am self-motivated and have a strong work ethic. Ability to learn quickly. Proven expertise in:
• Office management
• Work independently
• Purchasing/ procurement/payables/receivables
• Follow task to completion
• Strong organization skills
• Attention to detail
• Excellent interpersonal skills
Career Summary
Staffmaster Employment Agency
Bonded Logistics
Charlotte, NC 3/09 to present
Admin asst to Account Rep for largest account in third-party warehouse. Data entry into shipping and receiving data base. Billing to customers ordering product. Customs compliance for product shipping to Canada. Maintaining rep’s calendar and schedule. Receptionist duties.
Classic Custom Coffee
Charlotte, NC 8/09 to 12/09
Personal admin asst to the owner. All office communication to suppliers and also taking phone orders from customers. Receptionist duties. Data entry into customer data base.
Accounts Payable manager with month-end accounting reports.
Purchasing Assistant 6/08 – 6/09
Wal-Mart Stores, Inc. Merchandising, Bakery Division
Bentonville, AR
Created purchase orders. Created and ran scripts to provide distribution to warehouses. Maintained cost/ retail price reports. Maintained calendar for supervisor and coordinated special events. Ran various weekly reports and month-end accounting reports. Provided customer service to all Wal-Mart Supercenter bakeries in the U.S., as well as email communications to customers. Communicated with vendors.
Merchandise Coordinator, Apparel 4/07 – 6/08
Wal-Mart Stores, Inc. Logistics Division
Created, updated, and distributed import purchase orders upon arrival at U.S. ports. Revised import purchase orders. Provided administrative support to Global Procurement and apparel buying team with daily reports.
Purchasing Assistant 1/06 – 4/07
Tarrant County Mental Health/ Mental Retardation Center
Fort Worth, TX
Developed all correspondence (letters, memos, reports) for Director of Purchasing. Reviewed requisitions and purchase orders for accuracy and assigned to buyers. Month-end journal entries for accounting. Set up new vendors and reviewed for compliance to government standards. Created purchase orders and submitted to vendors. Ran center’s mailroom.
Support Specialist Accounting 3/05 – 1/06
Tarrant County Mental Health/ Mental Retardation Center
Provided receptionist area/ front desk support. Distributed incoming mail and prepared outgoing mail. Entered and balanced daily journal entries for 13 accountants. Month-end journal entries and account balancing. Filed and stored hard copies of entries. Received purchase order from purchasing department. Set up accounts payable vendors into system. Processed 3 weekly check runs. Made daily bank deposits. Maintained petty cash for center.
Administrative Assistant 11/98 – 3/05
Service Provider Accounting Clerk
Radio Shack Corporation
Fort Worth, TX
Provided information flow to 23 accountants and clerks performing journal entries for wireless phone and internet provider sales. Balance daily journal entries. Month-end journal entries and account balancing. Provided customer service to Radio Shack store employees regarding service providers for cell phones. Customer call center rotation for Sprint calls.
Education and Training
Coursework at Asheville-Buncombe Tech, NC and Dallas Bible College in Dallas, TX
Classes in PeopleSoft Financial, CMHC, Lawson purchasing software
Retail Experience
CJ Banks cashier from 4/2008 to 1/2009
Promenade Mall Rogers, Ar
Pat McKeehan asst manager
Cloth World and Piece Goods
Stores in Dallas Tx and Asheville, NC
Assistant manager in three different stores
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