Manager Customer Service

Seeking full-time employment in the field of Plant/Operations/Program Management. Have extensive hands-on experience in the Engineering, Program and Launches, Quality and Manufacturing Management.

PERSONAL: Born August 19, 1972. Married. Trilingual (English-Spanish-German). Mexican citizen. International living experience in and out the United States.

EDUCATION: B.S. in Industrial Engineering.

Instituto Tecnológico Y de Estudios Superiores de Monterrey.

ITESM - Campus Tampico

Graduated December 1993

Manufacturing Systems Specialization Course

Instituto Tecnológico Y de Estudios Superiores de Monterrey.

ITESM - Campus Toluca

Graduated November 1998

SKILLS

PROFILE: Engineering: Time Studies, cost Analysis, Line Balancing, Ergonomics, Accounting, Plant Engineering, Production Engineering, Project Management, Quality Control, Systems Planning, Systems Engineering, Human Resources Management and Product Engineering.

Computer/Design: Word, Excel, Power Point, Harvard Graphics, Access, Visual Basic, AutoCAD, CATIA, MS Project, MINITAB 14, Baan, BPCS, SAP.

Other: GD&T’s, ISO/TS 16949, Advanced CATIA, Theory of restrictions, QS-9000, ISO 9000:2000 and ISO 14000 internal auditor, Leadership, Six Sigma Green Belt course, Lean Manufacturing course.

WORK EXPERIENCE: Bocar S.A. de C.V. – Automotive – Aluminum Casting parts

Projects Manager – Current (Nov. ‘11 – to date)

Main Achievements:

1.- Improve compliance to project budgets from 50% to 100%

2.- Improve new projects area performance from 73.8% to 97.6%

3.- Improve PCP methodology implementation from 50% to 83%.

4.- Savings on project budgets of $500,000 USD.

5.- 100% compliance to quoted mfg. rates, scrap. Rates & volume for new projects.

PWO de México S.A. de C.V. – Automotive – Stamped Parts

Process Planning & Projects Manager – 1 yr. 4 Months (Mar.’09 – Aug. ’10)

Main Achievements:

1.- 100% compliance to project budgets.

2.- Improve quotations accuracy from 72% to 98%.

3.- Development & implementation of quoting strategy to win a 15 Mio USD contract (VW Beetle NF & NMS)

4.- Development of planning and new project department.

5.- 12% profit achieved on new projects (Jetta NF, Beetle NF & NMS)

Elring Klinger Mexico, S.A. de C.V. - Automotive- Stamped parts.

2 yrs. 4 months – (Nov. ’06 – Feb. ’09)

Heat Shields Operations Manager

Main Achievements:

1.- Reduction of the setup time in 75% using SMED.

2.- Increase on the production volume in 27% without increase on labor or other resources.

3.- Reduction of the PPM's ration with customers in 60%

4.- Reduction of 35% of WIP using Kanban.

Quality and Customer Service Manager

Main Achievements:

1.- Accomplishment of external quality system audit with only 2 minor non conformances.

2.- Reduction of the customer concerns ratios on 60%.

3.- To obtain 1200 point in the Ford's SIM system to qualify for Q1.

Grupo Flextronics, S.A. de C.V. - Electronic – Metal Mechanical.

Operations Manager – 2 yrs. 2 months (Aug. ’04 – Nov. ’06)

Main Achievements:

1.- Reduction of the setup time by 38% using SMED.

2.- Implementation of Kanban Metodology in all production areas.

3.- Reduction of 25% of space usage by utilizing the following lean tools: VSM, 5S's, Kanban & Visual Management.

Areva T&D, S.A. de C.V. - Electrical – Metal Mechanic.

Manufacturing Manager – 3 yrs. 5 months (Mar. ’01 – Aug. ’04)

Main Achievements:

1.- Implemention of 6 Sigma methodology.

2.- Reduction of failure rate on medium voltage transformers from 37% to 5% using 6 Sigma methodology.

3.- Implementation of work cell concept and multi-products assy. lines.

Dura Convertible Systems: Automotive - Stamped Parts.

6 yrs. 11 months (May ’94 – Feb. ’01)

New Projects Manager

Main Achievements:

1.- Development of new projects department.

2.- Launch of Ford M205 project (Thunderbird)

3.- Prototypes development for New Beetle Cabrio Project

Manufacturing Engineering Manager

Main Achievements:

1.- New building construction & installation in a 6 months period.

2.- Transfer & start up of all manufacturing operations from the Michigan Facility to Mexico in 3 months. (9 Presses, 4 Welding robot, Powder coat painting line, 12 machining centers & 4 assy. Lines)

Information Systems Superintendent

Achievements:

1.- Implementation of finance software Platinum

2.- Development of tailor made MRP software for the company.

3.- Development and installation of T1 link with corporate HQ.

Manufacturing Superintendent

Product Engineer

Main Achievements:

1.- Implementation of electronic data collection system to statistically monitor the JX-27 assembly process.

2.- Achievement of a Cpk of 1.33 for the JX-27 convertible top.

Manufacturing Engineer

Main Achievements:

1.- Reduction of the total process cycle time from 220 mins to 45 mins.

2.- Elimination of 90% of WIP with new layout development.

Manufacturing Engineering Technician

Main Achievements:

1.- Development of assembly process for Chrylser’s JX-27 convertible Top

2.- Tooling and fixtures design for Chyrsler’s JX-27 project.

3.- Development of all process documentation.

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