Project Manager Customer Service

MPM, CIPM

Profile

Dynamic & driven Project management professional achieving increased throughput by $6MIL & reduced labor costs by $120K, annually by leading multiple successful projects with strong emphasis on team building, cross functional influence, conflict resolution, client relationships & customer support. Seasoned performer having over seventeen years of project management experience in diverse verticals within a fast paced environment.

Key Proficiencies

• Project Management – Knowledge of Cost/Benefit Analysis, Project Charter, Project Plan, Stakeholder Management Analysis, Scope/Schedule/Cost baselines & variances, Quality, Product Life Cycle

• Industrial networks – Knowledge of Hi Cap Copper & Fiber Networks: LAN’s, WAN’s, CAN’s & Long Haul Transport, Circuits: TS1, DS1, and DS3, MDU, FTTP, MSolv & Internet

• Client management – Customer Service, Product Trainer, Vendor Relationships, Business Development & Client Relationship Maintenance.

• Software – MS Project, MSOffice, MS Visio, OSP Insight, AutoCAD, ICGS, TURKS

• Project Engineering – Proposals, User/Functional/Design Specifications, Start-up, Protocols & Procedures

• Quality – Hazard Communication Certified, , Document Management Systems, Root Cause Analysis, Confined Space Certified & RailRaod Certified

Awards, Recognitions & Certifications

• Author of Outside Plant HandBook - Published by Auerbach Publications

• Author of OSP Communication Systems – Published by AN Publications – release date of 8/11

• Health Care Management in the U.S. Air Force.

• Awarded Certificate in Creative Real Estate Finance at PCDI.

• MPM (Master Project Manager) credential from AAPM

• CIPM (Certified International Project Manager) credential from AAPM

• Obtaining PMP (Poject Management Professional) credential from PMI

• Fiber Optic, Fusion & Mass Fusion Splicing Certified credential from Bell Atlantic Training & Development Center

Verizon Communications, NY, US Project Manager–Fiber to the Cell Site Jan 2011 – Present

Responsible to meet and/or exceed the ECCD (Exact Construction Completion Date) & FAD (Facility Available Date) provided by OSP Engineering, in an effort to satisfy our customer's needs and drive early revenue. Additionally responsible for the project management of OSP Engineering facilities for the NY and Mass/RI Fiber to the Cell Site Projects for AT&T, Verizon Wireless and T-Mobile

• Led the Fiber to the Cell Site development for multiple projects to maintain proper processes.

• Strategized and implemented the network architecture integrating the Data management program information.

• HiCap Engineering / Construction build, and customer service experience - resulting in overall knowledge of the service order flow.

• Knowledge of Hi-Cap Engineering systems, such as RequestNet, BuildNet, and VBuild -Knowledge of and displayed ability in spreadsheet development and case documentation via mechanized systems. Proficiency in Microsoft office with focus on Excel is required.

• Managed cross functional teams and extensively interfaced with supplier team to deploy real time monitoring and reporting system of project information by formulating strategy. Increased throughput and reduced operating costs by 5% & 20% respectively.

• Led multiple (300) projects consisting of teams of up to 30 people per project resulting in increased throughput & reduction in direct labor costs by using project management tools and techniques.

• Achieved operations efficiency and reduced response time by leading increasing manpower and deployment of necessary equipment on a timely basis.

• Achieved savings of $100K during the vendor selection process for the bidding & scheduling process by effectively interfacing with Engineering on the network specs and features of various products.

• Managed the systems engineering delivery for the implementation of $3mil new MUX and NID and NID with Fiber devices. Developed project plan including scope, cost, schedule, risk, quality, communication.

• Managed telco process by incorporating communication plan, schedule, test protocols, status reports, vendor/client team coordination, & quality assurance.

• Managed vendor performance and team expectations across multiple projects by proactively driving vendors to meet or exceed committed performance by building relationships and trust with vendors.

• Provided leadership to junior level engineers and technicians across multiple projects on continuous support of all aspects in deployment of programmable controllers & devices.

• Provided leadership on project analysis and non-conformance mitigation to ensure compliance with applicable Corporate & Divisional policies / procedures & regulatory requirements.

The LiRo Group, NY, US Project Manager Jan 2006 – Jan 2011

Responsible for managing projects, training and to identify, develop, propose, and win new business opportunities. Work closely with sales organization in pursuit of new opportunities and help develop value proposition. Actively participated in the decision making of outside plant access network technology selection process. Developed and provided budgetary and project schedule reporting.

• Project Management team handling all contractor invoices; reviewing contract documentation and adhering to city and state regulations and approving final payments, responsible for all project documentation and controls, quantities and involved in change order process. Developed test protocols and procedures.

• Provided over 1000 hours of validation services on industrial networks at installed customer base.

• Generated over $1MIL revenue by providing value added engineering services to various clients on support agreements, consulting services,field modernization projects, emergency / scheduled service calls.

• Generated fixed price / Time and material proposals for modernization projects resulting in excess of $400K incremental revenue. Led various projects in prepared technical specifications. Reviewed and updated work methods, procedures and regulations.

• Resolved customer’s technical and commercial issues by collaborating with other departments, area managers, product managers and operational support units.

• Managed the implementation of systems project comprising of control software at Client site.

• Prepared cable network planning and design documents with project proposals (statement of work, implementation schedule, detailed bill of quantity, project cost estimates, construction and as built drawing).

• Attended and performed site surveys, design reviews, engineering surveys, pre and post implementation support. Managed and coordinated various copper and fiber OSP Hi-Cap cable network construction implementations as project manager.

• Performed training in OSP cable network planning, designing, construction and project management. Economical and suitable material selection.

• Part of construction management team involved with $100M project placing fiber optics across The Verrazano Bridge to Wall Street.

• Multi-prime, multi-contract ($60 M in improvements) project involved a new senior center, a day care center, and façade repairs on 7 high-rise buildings, new electrical services for 21 buildings, lobby renovations and egress stair towers at 4 high-rise apartment buildings.

• Dealt with prevailing wages, supplemental fringe benefits and overtime schedules for all trades pursuant to Labor law 220, The Comptroller of the City of New York & New York State Department of Labor.

• Manage splicing and testing of network to meet customer due dates

Cablevision Lightpath, Inc, NY, US OSP Planner/ Right of Way Engineer Jan 2004 – Jan 2005

Responsible for providing the design and planning of Outside Plant infrastructure for multiple Million Dollar projects including generation of requirements, Specifications, training materials.

• Expanding the company's telecommunications services within the NY Metro Area

• Secured Rights Of Way, easements, entrance agreements, permit. Accurate record recording and updates.

• Helped implement SCADA project involving design and implementation of communication devices interface between processor and Wonder Ware HMI on mod-bus protocol using ProSoft module.

• Managed client’s requirements, work breakdown structure, solution development and delivery for a process.

Adesta Communications OSP Design Engineer Jan 2002 – Jan 2004

Responsible for providing systems expertise to the engineering support of the network systems. In addition, optimized the performance of the control systems and leverage enhancements across lines.

• Accurate record recording and updates. Maintained all field documents.

• Performed inspection of all cable placements for Multiple Million Dollar projects.

• Responsible for the overall fiber administration and splicing of Long Haul networks.

• Provide Fiber Ring Design Packages

• Ensure deliverables are met. New customer growth. Coordinated between owner and contractor

• Developed daily/weekly reports and schedules. Maintained cost reports to keep status of project for the owners review.

• Managed project activities to meet deadline, quality and budget requirements.

• Managed systems developed project plan and effectively communicated with counterparts from other departments to ensure deliverables and deadlines were properly met.

• Worked with cross functional teams to improve operations efficiency and support staff response time.

Total Communications/ Telergy Construction ConstructionManager/OSP Engineer

Jan 2000 – Jan 2002

Responsible for providing the expertise customers need for project start-ups, projects that need supplemental resources, to identify, develop, propose, and win new opportunities and provide training..

• Insured on-site contractors performed job duties according to plans and specifications. Monitored EMT conduit and inner duct installations along Amtrak shafts and Tunnels. Provided documentation for as-builts for Multiple Million Dollar projects.

• Assist in fiber restoration efforts. Onsite Inspection of directional boring. Developed daily/weekly reports and schedules.Maintained cost reports to keep status of project for the owners review

Gemma Construction Inc/ Gemcom Telecommunication ConstructionManager/OSP Engineer Jan 1995- Jan 2000

Responsible for the design and planning of Outside Plant infrastructure; Million $$ projects.

• Supervised conduit installation, rod & roping, cable placement and splicing, directional boring, EMT conduit and inner duct installations along Amtrak shafts and tunnels. On-site supervision of directional boring across Passaic River.

• Coordinated between owner and contractor. Developed daily / weekly reports/ monthly job activity reports and schedules. Responsible for maintaining the inventory database.

• Maintained cost reports, monthly financial status reports for the owners review.

• Developed monthly financial status report.

• Define critical project milestones and ensures deliverables are met.

• Acted as Quality Control Inspector For Metro Media Fiber Network.

Education & Certifications

Bachelor of Arts in Business Management – Cambridge State- Shrevport, LA.

Pursuing an MBA in Management Studies; Major in Economics – Excelsior College- Albany, NY

MPM (Master Project Manager) credential from AAPM

CIPM (Certified International Project Manager) credential from AAPM

Obtaining PMP (Poject Management Professional) credential from PMI

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