Customer Service Real Estate

SHAFAQ ABID

***** ***** **** *****

HOUSTON, TEXAS 77083

CELL:713-***-**** begin_of_the_skype_highlighting              713-***-****      end_of_the_skype_highlighting EMAIL:*********@*****.***

OBJECTIVE

Highly motivated individual with proven professional skills seeking an opportunity to enhance experience and grow within a strong company

EDUCATION

Rutgers University New Brunswick, New Jersey

Bachelor of Science in Finance May 2009

• Earned Dean’s list honors in three Semesters, Over all GPA: 3.3

• Efficient user of SAP, ORACLE, WMS, JDE, QuickBooks, Peachtree

• Expert user of Microsoft Office suite

EXPERIENCE

CHURCH & DWIGHT Corporate Headquarters Princeton, New Jersey

July 2009 to Feb 2010 Senior Logistics Specialist

• Tracked and investigated inventory related deductions taken by customers worth $4,170,000 annually

• Analyzed claims of over/short/damaged product

• Traced shipments to verify customer’s receipt of shipped orders

• Obtained proof of delivery documentation from carriers and/or status of shipments

• Created and Maintained tracking spreadsheets for deductions on bi-weekly basis

• Created and issued reports on a daily basis tracking inventory in warehouses and warehouse metrics

• Supported the scanning and indexing of supporting documents

• Other Projects: Overfill Tracking Project Leo

JOHNSON & JOHNSON Somerville, New Jersey

Jan – June 2009 Supply Chain Operations – Co-op

• Managed own product line with 20 items–

• Ordered & received product, tracked and monitored progress and coordinated with supplier to maintain safety stock levels

• Supported Demand Planning by creating reports related to product metrics and renewal on a monthly basis

• Supported Supply Planning by generating reports related to inventory maintenance on a daily basis

• Created and maintained unique queries in various databases to support departments

• Maintained Records of product’s Advanced Shipment Notices (ASNs) in the JDE system

• Projects: PFG Inventory Report, Customer Service Report

VERIZON Corporate Headquarters Basking Ridge, New Jersey

Summer 2008 Financial Operations - Intern

• Conducted data consolidation and designed templates to minimize cost for four separate Verizon telecom areas

• Assisted in presentations for the VP of Real Estate analyzing current real estate expenses such as maintenance, salary and energy costs

• Analyzed gaps in budgeted and actual costs for real estate operations

• Initiated contact and coordinated meetings with other Verizon and non-Verizon employees

• Benchmark Project: Conducted site visits to document condition and standard of care within real estate facilities

• Other Projects: Forecast Analysis, Budget Analysis, Tracked Energy Initiatives

LEADERSHIP

PRESIDENT OF ZENITH Rutgers, New Jersey

2008 – 2009

• Introduced Zenith as a promoter of education for children of South Asia through meetings, fliers and facebook.

• Conducted & coordinated ethnic jewelry/clothing sales and bake sales to raise funds to assist schools and students in South Asia

PRESIDENT OF SCHOOL MAGAZINE SOCIETY

2003 - 2004

• Acted as a team leader by coordinating and heading board meetings

• Initiated sponsorships and arranged finance for the magazine by add placement

SOCIETIES AND SKILLS

• LIBOR: Little Investment Banker Of Rutgers – Fall 2006 to Summer 2009

• ISA: International Student Association – Spring 2006 to Summer 2009

• Technically smart with solid analytical and problem solving skills

• Languages: English, Urdu, Hindi, Punjabi

Contact this candidate