Customer Service High School
Resume:
DREXELL J. RUSSELL
Wichita Falls, Texas 76308 *******@********.***
SUMMARY
Technical professional possessing over 20 years of combined experience in merchandising, equipment installation and inventory seeking employment within a company that can best utilize acquired skills. Fields of experience includes but not limited to:
Sales
Trouble Shooting Technical Support
Customer Service
PROFESSIONAL EXPERIENCE
C & I ELECTRONICS, Wichita Falls, Texas 1986-2010
Installer/Technician
Installed fire alarms, security systems and access controls throughout Texas.
Established a customer base of approximately 3000 generating revenue in the excess of $20,000 in any given month.
Performed service calls to troubleshoot equipment and ensured the systems were working properly and up to the customer’s satisfaction.
Suggested/sold additional services, upgrades and warranties to customers.
Ensured all installations met the required guidelines and regulations.
Supervised and trained junior technicians.
Inspected work of junior technicians to ensure equipment was installed properly.
Generated work schedules and reports.
Closed out service tickets upon job completions.
Enter invoices into the system.
Kept account of all equipment and tool inventory in the company vehicle.
LOBI/ KINGS FOOD/ COMMISSARY, Wichita Falls, Texas 1981 – 1984
Vendor/Stocker/ Cashier
Stocked shelves with various products.
Kept track of store inventory and reordered merchandise as needed.
Performed cashier duties and collected money for purchases from patrons.
Rotated merchandise ensuring products were not out of date.
Assisted customer’s with selections and purchases.
EDUCATION
Rider High School 1982, Wichita Falls, Texas
CERTIFICATIONS/LICENSE
Burglar and Fire Alarm/Locksmith Texas and Oklahoma
Certified on various alarm systems
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