Legal

DIANE E PATKUNAS

STRENGTH Law Firm Support

SKILLS SUMMARY  Highly proficient in law office billing system.

 Microsoft Excel; Microsoft Word, Microsoft Windows. PowerPoint

 10-key by touch.

 Effective problem solver; prioritize and manage heavy work flow without direct supervision.

 “Can do” attitude; work very cooperatively with legal and non-legal staff.

 Excellent working relationship with attorneys.

 Additional skills include customer service, general office support.

EXPERIENCE Receptionist 8/1988-5/1990

Law Offices of Jennings, Ostling Eagan, Novak

 Facilitate clientele intake forms

 Generate new accounts,

 Answer 16 line phones and delegate proper relationships with various cases.

 Manually post and reconcile checks.

 Process and distribute daily checks, review check requests.

 Interaction with and response to 13 partners, three associates, and clients regarding clientele matters.

 Assign attorney numbers; maintain rate changes; maintain safe contents.

 Maintain monthly employee postage charges; petty cash backup.

Accomplishment

 Increased the effectiveness of a very busy office, established client and attorney relations and upheld confidentiality.

Lead Flight Attendant 4/94 to 1/07

American Trans Air

 Oversee operations of in-flight crew, meal, beverage service on all international flights..

 Supervised 367 passengers on all flights.

 Knowledge of all emergency procedures.

Accomplishments

 Received several awards for customer service.

 Positive evaluations from all employees and management..

EDUCATION

Currently working on post-secondary bachelors in Law & Society, attending Penn State on-line legal studies program. Cum, GPA is 4.0

Copyright © 1997 by the McGraw-Hill Companies, Inc.

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