Customer Service Representative

Tonya Nipp

**** ***** ***** |Fort Worth |Texas **135

817-***-**** *****.****@*****.***

Purpose

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Summary of Qualifications

Exceptionally versatile and adaptable

Ability to manage multiple tasks in a pressured environment with time sensitive issues

Dedication and results driven

Superlative communication and team-building skills

Professional Experience

Saxon Mortgage/Morgan Stanley Home Loans, Fort Worth, Texas

Loan Processor

January 2012-Current

• Responsible for processing subordination requests to the underwriting department on consumer loans and lines of credits

• Review loan documents for complete and accuracy requests before submitting to underwriter for full review

• Communicate with financial advisors and third party vendors on their client’s accounts

• Clear all conditions to approve a file for closing and generate subordination documents to be sent out

Senior Customer Service Specialist

July 2011-January 2012

• Handle high profiled clients’ mortgages and home equity line of credits

• Provide front line contact with clients to deepen and retain relationships

• Lead representative for special projects; example fraud prevention

• Consistently meet and exceed metric expectations

• Soft collections for accounts 17-29 days delinquent

Corner Stone Staffing, Arlington, Texas

AmeriCredit Customer Service Representative

May 2011-July 2011

• Assist with customer inquiries about auto loans

• Explained simple interest loans and deferments

• Soft collections for accounts 5-29 days delinquent

Bank of America, Fort Worth, Texas

Customer Service Specialist

September 2009-Febuary 2011

• Cross trained in mortgages and home equity line of credits

• Analyze customer’s inquires and complaints, received escalated calls

• Process wire transfers up to one million dollars

• Generate additional revenues through product knowledge and friendly sales techniques

• Trained new team members as hired

• Team leader for special projects

• Filled in for other departments as needed

Penske Truck Leasing, Fort Worth, Texas

Rental Representative

June 2007-March 2009

• Generated return customers by offering attentive and personalized service

• Respond to pricing inquiries, providing accurate and timely information and quotes

• Manage a fleet of vehicles by request and availability

Dwayne E. Beeler D.D.S., Fort Worth, Texas

Dental Assistant

February 2003-July 2006

• Responsible for assisting the dentists with their daily procedures

• Process X-rays and sterilized instruments

• Practice confidentiality guidelines concerning HIPAA

• Maintain patient relationships and schedule appointments using Dentrix

Education

University of Texas at Arlington

Bachelor of Business Administration- Management

Tarrant County Community College, Fort Worth, Texas

Associates of Arts- Applied Arts and Sciences

Additional Skills

• Stellar Customer Service Training

• Proficient in MS Office

• 10-key

• Strong listening, interpretation and interpersonal skills

• Accurately record, remember, and verbally communicate detailed information

• Consistently maintain a positive attitude and enjoy helping people

Contact this candidate