A+ Certified. Soon to be Network Certified.

OBJECTIVE

• Applying for Entry Level IT position.

• Seeking positions in Help Desk, IT Technician, Desktop Support, Entry Level Network Technician/Support. Mostly looking for jobs in the Lowell area and further, but not as far as Boston.

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SUMMARY

• A+ Certified IT Technician.

• Currently studying for Network + Certification.

• Passionate about computers, positive attitude, organized, embrace challenges, team player, and dependable.

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EDUCATION

Lincoln Technical Institute

Lowell, Ma

Network Communication Information Systems

Nov 07 - Feb 09

• Courses: A+, Network +, Security +, Server +, Customer Service, Client Operating Systems, Windows Server & Infrastructure.

University of Massachusetts Lowell

Lowell, Ma

Bachelor of Science in Business Administration & Information Systems

2001- 2006

• Computer Courses: Networking, Information Systems, Exploring the Internet, E-Business, Web Design, Database Management, Systems Analysis and Design, & Software Development.

• Business Courses: Sales and Customer Relations, Human Resource, Management, Marketing, Economics, Investments, Business Finance & Accounting.

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WORK EXPERIENCE

Carbonite

Boston, Ma

Tech Support Representative

Sep 2007

• Troubleshoot software problems through email.

Servi-Tech - Consumer Electronics Repair

Lowell, Ma

Customer Service Representative & Technician’s Assistant

1997 -1998

• Initial contact with customers. • Helped identified problems, and reported to technician. • Made phone calls. • Ordered parts. • Managed shop.

Family Businesses

Lowell, Ma

Mid 80s – Mid 90s

• Cashier

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ACTIVITIES

LTC (Lowell Telecommunications Corporation)

1998 - 2001

Member and Volunteer

•Assisted producers of community programs for public access TV.

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COMPUTER SKILLS

• Installing, Configuring, and Maintaining PCs; Networking; Typing; Microsoft Office; Basic SQL; Basic Java; Adobe Photoshop; Basic Linux; Basic Windows Server; Web Design; & Video & Audio Editing.

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