Project Manager High School

CHARLES W. THOMAS RESUME' OF QUALIFICATIONS

*** ******** ****** **

St. Augustine, Fl 32086

904-***-**** email *****@***.***

OBJECTIVE

A full time position where my years of experience, education and capability would be best utilized to meet the needs of the company.

EDUCATION

Florida Junior College, Jacksonville, Florida, Major-Business Mgmt General,

Graduated - A.A. Degree

University of North Florida, Jacksonville, Major-Business Mgmt General,

Undergraduate

Roy Miller High School, Corpus Christi, Texas

Graduated - High School Diploma

COMPUTER

CompTIA A+ Certified COMP001020208705

America Online Clients: Windows/Dos/MacintoshVantive, TechMail, OnLine Cris; Microsoft Windows 3.1, Win95, Win98, Win2000Me, WinXP. Dos 6.2, Microsoft Word 6.0, Microsoft Excel 4.0, Microsoft Access 1.0 MS Office, Ecco 3.0, MS FrontPage98/03, Pinnacle Studio Plus, CA Remote Control, GroupSoft, Active Directory, Lotus Administrator 6.5 - Meditech - WAN/LAN – TCP/IP

STRENGTHS

Ability to learn new procedures quickly, transfer skills and make appropriate application; to communicate effectively with team members and managers at all levels; to present a positive image of a company to the public. Analytical, problem-solving skills, handle multiple projects, thorough, innovative and disciplined.

EXPERIENCE

Oct 2007 to Feb 3, 2012

Flagler Hospital - 400 Health Park Blvd - St. Augustine, Fl 32086

INFORMATION SYSTEMS/COMPUTER TECH

Supervisor - Chris Nester - 904-***-****

Duties include providing Technical Support via Phone, TechMail, Remote Control & Direct to over 1000 employees. Troubleshoot PC's, Ghost/Image - Install Software, Meditech, Configure IBM Compatible PC's & LapTops, Wireless & Network connectivity - Printers/Fax/Phone – WAN/LAN-TC/PIP- MS Active Directory- p/w resets – set permissions – unlock network logins – etc. Provide various administrator duties – warranty products–Work closely with Network Administrator, System Architect, System Analysts, and Communication Specialists.

Oct 2005 to May 2007

St Peters Hospital - 2475 Broadway, Helena, Mt 59601

INFORMATION SYSTEMS/HELP DESK TECH

Supervisor - Dan Sullivan - 406-***-**** *Letter of Recommendation*

Duties include providing Technical Support via Phone, TechMail, Remote Control & Directly to 700 employees. Troubleshoot, Install Software, Meditech, Configure IBM Compatible PC's & LapTops, Wireless & Network connectivity - Printers/Fax/Phone – MS Active Directory/Lotus Administrator - Provide various administrator duties – build new/manage users – password resets – unlock network logins – etc. Work closely with Network Administrator, System Architect, System Analysts, and Communication Specialists.

Nov 2000 to Dec 2005

Sole-Proprietor, P.O.Box 5412, Helena, Mt

SELF EMPLOYED – PC CONSULTANT/DAY TRADER-406-461- 5675

Provide in home pc technical support via phone and remotely via pc anywhere – install and setup computers, printers – install software upgrades. Register Domain Name, Build/Author Personal Web Pages upload/manage files to server via FTP & Cute FTP. Execute buy/sell day Nasdaq online stock trades.

May 1995 To Nov 2000

America Online, Inc., 1 Imeson Park Boulevard, Jacksonville, Florida

PROJECT MANAGER/TECHNICAL INFORMATION SUPERVISOR

Supervisor Fred Lee–*Letter of Recommendation * contact HR Dept AOL/Time Warner–Dulles V.A.

Maintain the Vantive Technical Information Database for TechMail, Techphones, Billing and Sales providing technical information to Managers, Supervisors, and Technical Representatives. Duties include research and verify technical data, create and write symptom’s and resolutions, compile reports, attend meetings, answer technical e-mail, handle multi-tasks and special projects, support TIS Team Members and draft articles for MSF. Implement new technology up-training procedures in timely manner, meet deadlines, and provide overtime as needed.

*CREDENTIALS AVAILABLE UPON REQUEST*

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