Sales Customer Service

DALE A. BUTTS

262-***-**** • **********@*****.***

PRINTING EQUIPMENT & MACHINERY ~INSTALLATION, SERVICING & SALES SUPPORT

Extensive product knowledge with 20+ years of experience in equipment/machinery installation, servicing, and technical sales support in the offset printing industry. Extremely customer focused to deliver product solutions based on individual client needs. Highly adept in supporting sales teams and clients through optimum product presentations and instructions via traditional and online methods. Diligent, hardworking, and results oriented with superb troubleshooting, problem solving, and follow-up skills. Additional keys to success include:

• Competent trainer who easily translates technical information into terms/concepts end-users can readily apply.

• Work well with sales teams, field representatives, and technical teams to provide pre-sales through post sales support and meet all business initiatives.

• Passionate about technology and consistently recognized for phenomenal work contributions with an established reputation for quality, satisfaction and results.

• Keen technical acumen and demonstrated proficiency in computer hardware/software repairs, installations, servicing, troubleshooting, and maintenance. Skilled in MS Office (Word, Excel, and Access), Adobe Acrobat, and Harliquin Rip software (printing industry).

CORE COMPETENCIES

Equipment & Machinery Technical Sales/Servicing • Product Demonstrations • Emerging Technologies

Key Account Management • Technical Project Management • Customer Service

Staff Training & Development • Problem Solving • Follow-Up • Relationship Management

Vendor Relations • Field Support • Sales Support • Coaching & Mentoring

Process Improvement • Revenue Growth • Cost Containment

PROFESSIONAL EXPERIENCE

Mitsubishi Imaging (MPM), Rye, NY (2002 – 2010)

SENIOR TECHNICAL PRESS SPECIALIST

Planned and conducted extensive product demonstrations. Developed and generated key training materials for Dealer Technicians and trained Dealer Technicians, Pre Press, and Press Operators on proper equipment operation, maintenance, and servicing. Provided key pre through post sales technical support to dealers and end users on a wide array of equipment, machinery, materials, and software. Planned, coordinated, and facilitated installations with dealers and end users and completed follow-up to ensure total and complete customer satisfaction.

Achievements:

• Created, applied, and managed testing procedures for sales department.

• Made design changes on equipment, presented to and accepted by machine manufacturer, and resulted in increased quality without sacrificing production timelines for end users.

• Designed accessory parts used on customers equipment that resulted in increased production time and greater accuracy in product usage.

MAN Roland, Westmont, IL (2000 – 2002)

PRODUCT DEMONSTRATOR

Prepared materials and conducted product demonstrations for the operation, maintenance, and servicing of large format sheet fed presses. Supported sales staff in client presentations and performed other projects as assigned. Planned, coordinated, and scheduled training sessions with customers and operators.

Achievements:

• Often sought out by others to lend talent and expertise in troubleshooting, repair, and problem resolution.

• Trained and mentored press operators in all functions, processes, and procedures for optimum equipment operation.

DALE A. BUTTS

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Tetra Pak/Sealright, Pleasant Prairie, WI (1995 – 2000)

LEAD PRESSMAN

Operated and maintained a MAN Roland 700 6-color with coater (40 inch offset press machine). Applied coatings that included Aqueous and UV.

Achievements:

• Designated as main trainer for newly hired operators and assistants.

• Recognized for meeting and/or exceeding quality and production standards.

• Instrumental in decision to install new drying equipment that resulted in over 25% increase in production.

EDUCATION & TRAINING

Professional Development:

Management Training Seminar

MAN Roland Press Operator School

Lockout Tag-Out, Fire Extinguisher, and OSHA Safety Training

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