Experienced - Dedicated - Organized

Karen Craig

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Qualifications:

• Highly motivated self-starter, strong team player, dependable

• Results oriented, excellent problem solving skills

• Ability to prioritize

• Excellent interpersonal, written, verbal and customer service skills

• Superior organization skills, ability to manage diversified work load

• Proficient in both Macintosh and Windows formats

• Highly competent in Microsoft Word, Excel, Outlook, Access and Adobe based programs

Experience:

01/04 – 06/07 Credit Manager, Logistics Manager

Tri-iso, Incorporated – Claremont, Ca.

Chemical Distributor

• Customer Service – take and process orders, assist customers in setting up carriers and tracking shipments

• Inventory Purchasing, Management and Reconciliation – review stock requirements, set min/max levels. Place, expedite PO’s, resolve material discrepancies and issues with both the warehouses and suppliers. Set up transportation and delivery appointments

• Credit Management/Collections, A/R daily Deposit – responsible for credit approval, setting limits and collections. Attended CMAC monthly meetings

• Commission Tracking, Reconciliation, and entry – verify all commission sales and payments

• A/R Billing – daily billing for previous days shipments

• A/P verification and entry – confirm prices, quantities prior to computer entry and scanning.

• IT Liaison– able to maximize productivity and meet customer service, sales and management’s requirements by establishing and executing reports and procedures through Chempax.

Accomplishments:

Tri-iso, Incorporated went from a 30/70 distributor/agent to a 70/30 distributor/agent in 2 years, thereby tripling their annual internal sales and inventory management requirements without adding additional personnel, and increased profitability substantially.

Streamlined internal procedures by eliminating unnecessary and redundant procedures, as well as learning and utilizing the system capabilities. I also established and implemented the steps necessary to maintain records in a paperless environment while still having instant access when needed.

4/14/1976 – 12/31/2004 Controller, Credit Manager

Dorsett & Jackson, Incorporated – Los Angeles, Ca.

Chemical Distributor

• Customer Service – take and process orders

• Inventory Management – responsible for ordering and maintaining specific product lines

• Credit Management/Collections, A/R daily deposit – responsible for credit approval, setting limits and collections. Attended CMAC monthly meetings.

• Commission tracking, reconciliation and entry – verify all commission sales and payments

• A/P verification and entry – confirm prices, quantities prior to computer entry

• A/P Check processing – weekly check runs

• G/L – monthly G/L posting and balancing as well as preparation of income statements and balance sheets

• Prepare year end statements and work directly with auditors

• System administrator for ADP system. All maintenance, troubleshooting and report development

Accomplishments:

Initial computer system set up and all subsequent systems with 100% accuracy

In 20 years as credit manager, the average past due balance was less than 10% with an average bad debt write off of less than 1% on a $4 Million monthly outstanding accounts receivable.

Developed and implemented reports and procedures that assisted administration, sales and customer service which improved efficiency and information management.

Personal Accomplishments:

Married 30 years with 2 adult children, both college graduates.

Chino Community Children’s Theatre – CCCT is a non-profit community organization established in 1984. I work closely with directors, dance and vocal coaches to produce and costume non-profit, high quality live entertainment and workshops for the youth of our community. I contribute my time, talents and expertise on a volunteer basis and have served as Production Director on the Board of Directors for the past 7 years. I also take responsibility for the management and control of their costume inventory.

Rett Foundation – I volunteer time and talents towards the yearly fundraiser event for this non-profit organization dedicated to furthering awareness, research, treatment and a cure for Rett Syndrome.

References on Request

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