Business Operations Manager

EDUCATION

PGDM IIM Bangalore (Finance and Marketing) (2003-2005)

B. Tech. HBTI Kanpur, Mechanical Engineering (4th Rank) (1998-2002)

AWARDS AND ACHIEVEMENTS:

Academic/ Aptitude

•Retention Champion Award given by CEO of GENPACT- Highest award for managers at organization level.

•Secured All-India 99.75 percentile out of 1, 00,000 candidates appearing in CAT– 02 entrance.

•Won Strategy game organized during Vista –2004, annual management festival of IIM B.

•Awarded by Analytics Leader, GENPACT for displaying exemplary project management skills.

•Selected Best Aptitude Holder out of 1200 students in literary festival at HBTI.

•Sole Recipient of Institute Merit Scholarship, for academic excellence, Mechanical - HBTI, 1998-99.

WORK EXPERIENCE

Ocwen Business Solutions Pvt. Ltd. (Now ALTISOURCE) (July 2008 – Till Date)

Designation: Business Operations Manager (Dec 2010 – Till Date)

Directly reporting into Chief Operating Officer (COO) - Responsibilities include providing business analytics support to COO, driving process improvement initiatives, developing presentations to provide business performance overview and proposing recommendations.

•Designed and institutionalized daily and monthly management reports to provide deep business insight. Ops review is conducted with the CEO based on the monthly management report.

•Leading a team of analysts who are responsible for production of MIS that supports property valuation business and for ad hoc analysis of data that helps in managerial decision making.

•Conceptualized a new Incentive Compensation Plan for a team of 150 members for more robust process control. Plan was approved by executive committee and has been implemented.

•Currently leading a project on reducing the overall turnaround time for property valuation. Also working on developing vendor scorecard for the business unit.

•Proficient with analysis tools like SAS, Minitab, Excel & Access

Designation: Manager Mortgage Operations and Analytics (July 2008 – Nov 2010)

Started Charged-off Mortgage operations and analytics line of business, catering to US market, in India. Led a team that provided Asset Management Recovery services, on Non Performing Assets portfolio of $800 million, to top investment banking and financial institutions. Core responsibility included formulation of business strategy, strategic planning, driving revenue for the business and remote client engagement.

•Single handedly established an offshore team in India for US Charged-off Mortgage business. Executed the “Geographic Business Expansion” strategy of the top management by leading the hiring process, conceptualizing the training modules, facilitating the training of the employees and operationlizing the team in India. Led a strong team of 25 employees generating servicing fee-based annual revenue of $1.5 million through collections on Charged off 2nd lien Mortgages.

•Streamlined the business across US and Indian site by establishing the work standards, analyzing and incorporating the strategic changes in departmental policies in coordination with the VP for the business.

•Analyzed existing clientele of the company and identified business opportunity on untapped loan portfolios. This resulted in successful acquisition of servicing rights for $200 million of Non Performing Assets.

•Conducted segmentation analysis for the business portfolio and devised collection strategies based on its findings in order to enhance revenue numbers.

•Developed the process flow for equity analysis, status identification of the senior lien and preliminary analysis for account resolution.

•Responsible for capacity planning based on business volume projections.

•Conceptualized the ‘Policies and Procedures’ manual that codified the policies governing the Mortgage Recovery Group across sites and outlined the loss mitigation strategies to be offered to debtors.

•Looking after annual appraisals, regular feedback and career planning for all team members.

GE Capital International Services (GENPACT) (May 2005 – June2008)

Designation: Senior Consultant (Analytics) (July 2007 – June 2008)

Team Lead for GE Money Asia Pacific Analytics business – Coordinate with representatives of 9 countries in Asia Pacific and lead Analytics, Lean and Productivity initiatives across the region.

•Assisting Regional Strategy Director to provide high level business performance overview for portfolios and business of GE Money Asia Pacific. Also conducts ops review with COO Asia Pacific on monthly basis.

Designation: Consultant (Analytics) (Jan 2007 – June 2007)

•Responsible for conducting analysis and presenting IVR effectiveness dashboards for markets of Germany, Mexico, Poland and UK. Usage of SAS Application for data extraction and analysis.

Designation: Assistant Manager (Collections) (May 2005 – Dec 2006)

•Customer and Team Management: Responsible for handling a team of 15 members. Reviewed strategies to enhance performance and discuss performance dashboard on weekly basis with client. Capacity planning based on volume projection.

•Six Sigma Green Belt trained and tested. Upgraded and represented Corporate Card process for the COPC certification for collections shop in Gurgaon.

Syntel India Ltd., Mumbai ( Subsidiary of US firm) (May 2002 – April 2003)

Designation: Software Engineer

Responsible for mainframe coding using Job Control Language. Extensive usage of algorithms for programming

KEY PROJECTS AT IIMB

Corporate Strategy and Policy: Indian two-wheeler automobile market

•Identified issues concerning TVS Motors current product range and its market strategy, and suggested recommendations for launching a new product.

Indian Derivative Market

•Done a comparative study of Indian derivatives market viz–a– viz Singapore and Korean derivative markets and suggested ways “To develop derivatives market in India”.

Banking UCO Bank Analysis, Course (Managing Banks and Financial Institutions)

•Analyzed and proposed strategies to strengthen balance sheet & focus areas for bank.

LIVE INTERNATIONAL CONSULTANCY PROJECT (THAILAND) (Nov. 2004 – Dec. 2004)

Market Entry Strategy: Developing a business case for inclusion of Plastics in Free Trade Agreement between India & Thailand.

•Identified untapped business opportunities in India worth 90 million USD for client. Analyzed market size in India for specialty plastics usage in financial services and smart cards over next 5 years.

•Recommendations appreciated by top management of company and used to lobby with the Government.

INTERNSHIP – TATA MOTORS, MUMBAI (April 2004 – June 2004))

Strategy and Marketing Application of FIBRES: Fact and Information Based Reverse Engineering of Strategy

•Analysed Marketing Strategy of Mahindra & Mahindra in Light Commercial Vehicles.

•Recommended measures to counter the strategy of M & M and regain initial market share.

EXTRA CURRICULAR ACTIVITIES:

Leadership/Sports

•Coordinator, National Level Seminar, HBTI: Led a 5 member team to raise Rs. 3 lakh fund for the event.

•Table Tennis and Badminton Champion at HBTI, Kanpur.

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