Sr. Software Engineer

*US Green card holder and willing to relocate anywhere in US at my own expense.

Seeking an opportunity of mid level technical support representative/desktop support representative in a well reputed organization where I can find excellent team work, motivation, and new technologies and benefit the organization through my existing expertise of computer hardware and software.

Technical Skills & Expertise:

o Ability to attend the frequently asked question by user and give appropriate solution for that problem, also have skills solve tier one problem such as in district networks, hardware and software problem.

o Efficient in operating terminal and entering data, strong customer service skills, phone support experience, professionalism in accepting phone calls and querying customer problems. Expertise in desktop operating system and intermediate knowledge of network operating system.

o Expertise in computer hardware which includes installing computer motherboards, local area networks, hard drives, sim chips, dim chips, processors and other troubleshooting skills.

o Expertise in installation of Windows XP, Vista, Windows 2000, Windows 2003 Server, Windows 7, and Ubuntu, MS-Office, Oracle, Active Directory, Domain Controllers, Workstations and other windows application software’s, along with installation and configuration of systems, data migrations, imaging and reimaging and other software and hardware related issues.

Job Experience:

Technical Support Representative, Bravura Consultancy, Karachi. December 2009 to March 2010.

Responsibilities handled are summarized as below:

I have attended various inbound calls in call center environment to support to end users by providing technical solution. Have solved a number of end-user workstation problems by identifying and speaking with the customers over the phone along with maintaining strong relationship with workers, assisting staff in networking issues, configuration and installation issues, and coordination in office moving

Muzamil Ali Abbasi, 354 B DuPont Avenue,

Hopatcong, New Jersey, 07843.

Cell : 315-***-**** Email:*******.******@*****.***

equipments along with installation of peripherals like printers, scanners, phones, basic active directory, domain controllers and basic networking issues.

Technical Support Representative,

Customer Facilitation Centre, SSGC, Karachi. June May 2007 to August 2007.

Responsibilities handled are summarized as below:

I have provided client support and technical issues resolution via E-Mail, phone and other electronic, configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL for customers only) and configuring software to connect to Internet application servers. Given training to clients in the use of system and applications as related to Internet. Have an ability to obtain general understanding of OS and application operations related to company offered services, identify and correct or advise, on operational issues in client computer systems along with providing level one support data backups, imaging and restoring of systems.

Data Entry Operator,

Galaxy Computers Karachi June 2006 to August 2006.

Responsibilities handled are summarized as below:

As a data entry operator I was responsible for entering data into computer, maintaining databases by queries, retrieval of data using MSOFFICE, processing information entered into the system. I was also responsible in providing basic user account services, creation of new user account, giving rights using active directory privileges and roles.

Academic Qualifications & Certifications:

Bachelors of Science in Software Development (BSSD)

Hamdard University Karachi 08

Diploma in A+ Hardware and Networking

SZABIST Larkana 04

Diploma in Visual Basic 6.0

CACS Larkana 01

Diploma in Electronic Data Processing, C/C++, Windows, MSOFFICE XP, HTML and Web Designing DOTCOM Larkana 04

Diploma in basic Hardware Networking and Internet

DOTCOM Larkana in 04

Diploma in Photoshop 7.0 & Flash 5.0

DOTCOM Larkana 04

Area of Interest & Hobbies

o Programming in object oriented and database management systems, technical troubleshooting.

o Reading and acquiring knowledge about the new advancements in technology related to software development, hardware, networks.

Capabilities

Capability of providing solutions and can adopt revolutionary changes rapidly. Highly organized and energetic, team player and focused with good communication skills.

Professional References

1. Syed Ashar Ali

Software Engineer, Raymour & Flannigan Furniture

Cell : 972-***-****

Email : *****.****@*****.***

2. Rana Chandar

Chief Information Officer, InvestaCorp USA

Phone: 954-***-****

Email: *******@*****.***

3. Prof. Dr. Iqbal A Khan

Director Hamdard University, Karachi Pakistan

Email: *****.****@*******.***.**

4. Sheikh Arshad

Administrator,

Email: **********@*****.***

Contact this candidate