Customer Service High School

Tobi Jones

** ******* **** *****, ********, AR **113 ********@*********.*** 501-***-****

Experience Head Bartender/Waitress - Boudreaux’s Grill & Bar

January 2011 - October 2011 - North Little Rock, Arkansas

Implemented new inventory system for easy retrieval and reordering of liquors

Acted as main bartender

Created interpersonal relationships with new and regular customers to repeat business

Assisted in developing web documentation for the purpose of advertising and reconstructing food and drink menus as new items were introduced

Worked directly with the owner to improve community relations

Performed opening and closing duties to include but not limited to: closing daily credit card transactions, running reports within the Aloha system, setting up the restaurant and bar area and general cleaning

Waitress - Lucky’s Sports Bar & Grill

April 2009 - November 2010 - Maumelle, Arkansas

Basic food service and customer service skills

Demonstrated use of short and long term memory as well as money management skills

Assisted in representing the company at local expos

Trained other servers on computer and floor management

Waitress - Krome Billiards Sports Bar

October 2007 - April 2009 - North Little Rock, Arkansas

Solely maintained basic waitress duties for the entire bar on a nightly basis

Built relationships with regulars by learning their preferences

Collaborated with owners to increase customer flow

Sharpened customer service skills by resolving customer disputes or complaints

Learned to thrive in a fast past environment

Ability to maintain professional under pressure and in situations of stress

Accounting Tech II - UALR - Physical Plant Administration & Accounting

March 2005 - November 2007

Acted as the first line of contact for department director

Maintained direct interaction with all departments and their administrators

Submitted reports for review by department heads

Assisted in front desk and basic clerical duties

Developed procedural manual for all duties required

Maintained billing and servicing of the motor pool vehicles

Attended training on state wide implemented Fleet Management System

Maintained utility billing and records for entire school

Developed a coding system for filing of more than 4,000 documents

Coordinated regular meetings to include: administrative, building infrastructures, auditing, community projects and hiring

Processed requisitions, purchase orders and validated shipping receipts

Keyed data on a daily basis for back charges and utility billing

Maintained in house financial records and balanced accordingly

Produced and distributed financial reports

Technical Administrative Coordinator - CARTI - Information Services Dept.

July 2003 - February 2005 - Little Rock, Arkansas

Coordinated staff meetings, took minutes, created agendas, organized and prepared materials, scheduled attendance and transcribed minutes in a timely manner

Supported seven employees directly in administrative duties

Maintained extensive purchasing and budgeting spreadsheets

Tracked orders, disbursed computer equipment, corresponded with multiple vendors and maintained complete filing system

Maintained database inventory for all technical equipment

Developed multiple procedures and policies manuals

Improved filing system for immediate retrieval of shipping and receiving paperwork

Attended skills seminars for administrative assisting

Office Skills

Data entry experience of 80 wpm and standard 10 key

Understands the importance of meeting deadlines and completing work in a timely manner

Vast knowledge of up and coming technologies that allow for job requirements to be met more efficiently

Able to adapt to new things quickly and works well with all personalities

Detail oriented and extensive experience in creating procedural manuals

Computer Skills

Excel

PowerPoint

Access

Outlook

Windows XP/2000 and up

Education General Degree - Conway High School - Conway, Arkansas - 1999 - 2002

References References are available on request.

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