Customer Service Data Entry

Krystal Williams

**** ** ***~Brazoria,Tx *****~979-***-****~******************@*****.***

Objective: Being able to accomplish and achieve my goals working in a stable and courteous environment and to be given the opportunity to contribute my superior customer service and experience to an outstanding company and to earn advancement through on the job performance.

Professional Background

Texas Department of Health & Human Services, Bay City,Tx 2008-present

Clerk III

~Provides a variety of clerical support services in a service delivery office.

~Provides clerical support to Medicaid Eligibility Workers.

~Processes mail, opens and date stamps incoming applications and supporting documents.

~Reviews applications for required signatures, dates & documents.

~Maintaining records, files, or logs.

~Batches forms prior to data entry.

~Assembles materials into packets.

~Screens, codes, corrects and data enters documents.

~Creates and maintains spreadsheets

~Responds and resolves customer isssues and inquiries.

~Prepares and proofreads correspondence, forms or other documents.

~Communicates on a basic level with others to provide, exchange, or verify information, answer and address issues and complaints.

~Enters data into an automated system.

~Application Registration to ensure clients get services.

~ Implements enhancement to customer service, communication to improve efficiency and customer satisfaction.

Kelsey-Seybold Clinic, Webster,Tx 2004-2008

ASR II

~Provides administrative support to supervisors, doctors and others.

~Provide assistance to patients in a friendly and courteous manner.

~Responsible for check in and check out process. Support and organize the clinic in many funtions, such

as registration and cashiering.

~Collecting, verifying, recording and processing patient demographics…insurance/payments and referral

Information required for patients appointments and to obtain payor remimbursement.

~Monitoring daily schedule and patient flow. Communicating with clinicians and supervisor and patients to

Maintain efficient patient/visitor flow.

~Performed filing, faxing, copying and word processing.

~Patient registration, appointment scheduling, medical billing and charge entry & capture.

~Collecting completed billing from during and at the end of each session. Inputting data into the charge management system. Identifying problems and resolves issues preventing successful charge entry.

~ Managed switchboard for multiple phone lines.

~ Communicated closely with clients and vendors.

~ Balanced and reconciled daily transactions for clinic.

Lollipop Daycare, Brazoria,Tx 2000-2003

Childcare Provider

~Providing care, education, and nurturing for children of a variety of ages.

~Ensuring childrens safety, caring for them and creating activities.

~Maintaining a structured schedule each week for the children, that included group activities and individual activities.

~Providing children with meals and snacks.

~Keep daily records of each child…their attendance and observation throughout the day of their performance.

~Making the environment germ free at all times.

~ Dressing and changing diapers.

~ Teachings of health and personal habits ( eating, resting, and toilet habits).

~Reading, painting, drawing, handcrafts, and singing.

~Organizing and taking parts in all games and activities.

~ Facilitate children with schoolwork if needed.

Qualifications & Skills

~Capable of working under pressure, mulit-tasking with good people skills.

~Outstanding communications with all levels of company personnel and customers.

~Organized & object oriented.

~Hardworking and quick learner.

~Basic Math Ability

~Microsoft Word, Excel, Powerpoint

~Data Entry

~10-key touch

~Type( 50 wpm)

~Answering multiple phone lines

Education

~West Columbia High School (1996-2000) Graduated May 2000

~Brazosport College-Childcare Guidance (2000-2002)

References available upon request.

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