JERRY L. CALVERT - CMC

**** ******* ***** *: 813-***-****

Wesley Chapel, Florida 33544 cgeclg@r.postjobfree.com http://www.linkedin.com/in/jlcalvert C: 813-***-****

CONTINUOUS IMPROVEMENT EXECUTIVE SUMMARY

An accomplished professional and results driven business strategy and change leader with consistent, documented success managing large-scale strategic improvement initiatives. Have successfully managed large performance improvement organizations and initiatives and have excellent communication and organizational skills. A sought after speaker and author of several published white papers and articles on business process improvement in financial services. A successful driver of high-value revenue generation and cost reduction initiatives to improve organizational performance and have a proven track record of managing transformational change and improvements. Holder of professional certifications in:

• Six Sigma (MBB) • Project Management • Engineering

• Lean • Facilitation • Management Consulting

• TQM • Business Strategy • Information Engineering

PROFESSIONAL EXPERIENCE

SUNTRUST BANKS, INC., Atlanta, GA 2006 – 2012

Senior Vice President – Senior Business Process Consulting Manager, Enterprise Execution Services

A Senior Consulting Manager responsible for driving enterprise-wide change initiatives. Extensive experience managing large-scale BPR, process improvement, organizational design, operational strategy and technology enhancement projects across the enterprise. Skilled in all aspects problem solving as well as leading high performance teams working closely with executive level management.

• Developed Lean Six-Sigma oriented BPR methodology for the enterprise and trained over 600 teammates and Champions in utilizing the LSS methodology. Cost reductions and efficiency gains well in excess of $10m in 2011.

• Extensive experience in Wealth and Investment Banking, Retail, Credit Card, Mortgage and Contact Center processes.

• Managed a portfolio of enterprise-wide projects involving cross-functional work teams such as teller platform automation, policies & procedures, Mortgage and Mortgage Default, reengineering of commercial and consumer lending, and Wealth & Investment Management. Helped develop and implement a corporate service quality program utilizing six-sigma and implemented area dashboards to report performance.

• Led the development and execution of LOB and enterprise-wide productivity, quality and change strategies.

• Led an enterprise-wide efficiency improvement program that generated over $200m in efficiency gains.

• Directed a matrix project staff of 18 + professionals with multiple portfolios of productivity and change initiatives.

J.L. CALVERT & ASSOCIATES, INC. Tampa, FL 2002 – 2006

President – Business Process Re-Engineering & Business Strategy Consulting

A Management Consultancy focused on delivering enterprise-wide or project-based process improvement initiatives. Applied experienced consultants to identify and manage large-scale BPR, process and operational improvement and business strategy, development for various clients.

• Led a project team to design the solution for consolidation of Bank One & Chase Card services including: Internet promotional offers, rewards, graphics services and inbound/outbound telemarketing, telephony voice response and list management.

• Implemented business functionality and process improvements for operations post system conversion including: new account setup, balance transfer, convenience checks, and telemarketing

• Managed teams testing end-to-end business functionality in the conversion from FDR processing TSYS.

• Utilizing a Six Sigma approach (DMAIC), led a team to model credit card operations in preparation for conversion to a new processing system. Prepared process narratives, measurements, process flows and data maps of “As Is” functions and “To Be” on 100+ processes to enable the re-engineering effort.

• Managed the SOX 404 Internal Controls compliance project for a large REIT in Jacksonville, FL. Performed analysis and re-engineering of 36 financial processes utilizing six sigma methodology.

JERRY CALVERT Page 2

813-***-**** cgeclg@r.postjobfree.com

ANSWERTHINK CONSULTING SERVICES, Atlanta, GA 2000 – 2002

Director, Hackett Benchmarking Inc., Hudson, OH

Responsible for managing research studies assisting companies with focus on specific operational efficiency initiatives, utilizing a Hypothesis Driven Research Methodology. Worked with clients spanning multiple industries both domestic and international.

• Developed and managed benchmarking consulting engagements with fortune 100 companies covering various operational issues such as cost reduction, customer satisfaction, process efficiency and strategic planning.

• Working directly with executive management of client companies, sold and delivered value-added services, managed budgets and timelines and dealt with delivery issues as they arose.

• Performed and presented focused research for multiple clients on topics such as Shared Services, System Upgrades, Technology Strategies and eBusiness.

ERNST & YOUNG CONSULTING, (Division of CAP GEMINI) - Tampa, FL 1997 – 2000

Delivery Director, Management Consulting

The role required managing the overall successful delivery of projects across multiple industries. I utilized teams of cross-functional professionals and subject matter experts, from across the firm for staff projects and deliver world-class results. Managed client relationships and resourcing of projects. This was a very senior role with extensive responsibilities.

• Responsible for overall relationship management, Project & PMO Management, Reengineering initiatives and design of Performance measurement systems & Dashboards. Managed several large-scale Business Process Reengineering projects.

• Managed successful pursuit and delivery of projects ranging from e-commerce architecture, e-business strategy development, process reengineering, outsourcing, etc. Focus on development of business within large cornerstone accounts.

• Successfully managed two large PMO projects in separate industries spanning North American and overseeing over 25 concurrent project teams. Managed staffs of up to 50 consultants. Extensive financial services work.

• Managed the pursuit team for preparing a proposal for the U.S. Treasury for global cash concentration.

• Awarded the “Paradigm Award” as the top Consultant for the Florida business unit for successfully closing and delivering several large projects to the state of Florida.

ADDITIONAL POSITIONS HELD

• Senior VP – Productivity & Quality Management

• Reengineering Practice Manager – Southeast USA

• Industrial Engineer & Senior Industrial Engineer

• Benchmarking Practice Manager

EDUCATION & TRAINING

• Middle Tennessee State University, MBA – Major In Finance

• Tennessee State University, Bachelor Of Science – Business Administration/Finance

• Nashville State Technical Institute, Associates Of Science – Industrial Engineering

• SunTrust University, Executive Leadership Program Graduate

PROFESSIONAL ORGANIZATIONS

Member Institute of Internal Auditors, Senior Member ASQC, ACET, Senior Member Institute of Industrial Engineers, Tennessee Society of Professional Engineers, Institute of Management Consultants

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CERTIFICATIONS & TRAINING

Lean Six Sigma Master Black Belt, Certified Project Manager; Certified Information Engineer, Certified Clerical MOST, Casewise Corporate Modeler, Microsoft: Project, Visio, Mercury Interactive Test Director, Business Systems Design, TQM, Helix Facilitation, Specialized training in Japan on Kaizens and applications of Toyoda Production System techniques.

PERSONAL

Married with five children, US Army Veteran, 4th Degree Black Belt in Martial Arts, Master Scuba Diver

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