Quality Assurance Support

Albano Puddu Mobile: 917-***-****

Home: 772-***-****

Email: ***********@*****.***

OBJECTIVE

To obtain a position as an Application Support Analyst in a QA and Development environment

where my experience can be fully utilized.

SUMMARY OF QUALIFICATIONS

 Certified in ITIL

 Strong problem solving, technical, intuitive, and leadership skills.

 Quick study with an ability to easily grasp new technologies and software.

 Self-motivated team player.

 Bilingual in Italian

TECHNICAL EXPERIENCE

• Languages: Linux/Unix, Tandem HP Non-stop

• Software: Tidal, Remedy, Outsideview32, Tivoli, Perforce, ClearCase, Hummingbird Exceed, Cacti Monitor, PuTTy, MS Office Suite, and Visio.

• Operating Systems: MS Windows95/98/ME/2000/XP, Red Hat Linux, Suse Linux, and Ubuntu.

PROFESIONAL EXPERIENCE

NYSE Euronext, New York Technical Analyst 2006-2009

• Provided first and second tier Unix/Linux support for QA, DEV, MFS and Trading Floor Implementation Lab. Support included troubleshooting application errors, installing/configuring and building new application releases and modifying configurations for various environments. Also supported QA FIX message, regression and stress testing.

• Supported all order processing for Market Data Systems in the Development, Member Firm and Quality Assurance Environments.

• Provided second & third tier Tandem HP Non-Stop support for QA, MFS, and Implementation Lab. Support included troubleshooting application errors, building, configuring, installing new release applications and iterated releases, building SDF’s (system definition files).

• Help design three Tandem/Unix Environment Infrastructures used by QA and Development to test in the lab.

• Implemented an environment integration scheduler through Tidal Software for over 60 Linux servers to provide a control point of all supported applications and to standardize all IT operations across all markets to improve efficiency.

• Experienced with server and desktop applications running multiple platforms on HP Unix system.

• Responsible for the After-Hour process which performed on a biweekly schedule which included generating test reports, saving and backing up data requested by QA and development.

• Managed stock and member firm changes by syncing databases across both environments.

• Created a Service Desk support staff to monitor the work flow and customer request to the group using Remedy software in accordance to ITIL’s “best practices”.

• Responsible for testing and documenting all technical procedures used by the group utilizing a customized website and Wiki page.

• Migrated all application from Tandem system to various platforms such as Suse and Red Hat Linux

SIAC, New York System Support Analyst 2000–2006

• Part of a Project Management Team which migrated a complex HP Non-Stop Environment to a Linux based Environment. Tasks included major application changes, configuring, database syncing between legacy systems and new systems.

• Provided second & third tier Tandem/SQL HP Non-Stop support for QA, MFS, and Implementation Lab. Support included troubleshooting application errors, building, configuring, installing new applications and iterated releases, building SDF’s (system definition files).

• Performed After-Hour process on a weekly schedule after the market closed which included generating test reports, saving and backing up data requested by QA and development. Managed stock and member firm changes by syncing databases across all environments.

• Responsible for maintaining, configuring and upgrading lab contingency hardware and test lab PCs. Configured and tested HP, Nextgen PC’s used for QA testing and on the NYSE Trading Floor.

Jo-Lane, New York Tandem HP Operator 1999–2000

• Performed daily checkout of all HP and UNIX servers providing first tier HP Non-Stop support for QA, MFS, and Implementation Lab. Support included application reboots, checking for failed or terminated processes and recorded customer incidents.

• Documented all troubleshooting procedures for senior analysts.

EDUCATION Fordham University Graduated June 1998

Bachelor of Science Degree in Computer Science, Minor in Business Administration.

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