Project Manager Customer Service Sales .Net Engineer
Resume:
Ruchi Dubey
Email: ************@*****.***
SUMMARY
Total 3.8 yrs of experience (1.8 Years of experience in Information Technology) with expertise in the area of Testing including Manual, System and Functional and having knowledge of Quality Center. Active team player having excellent communication skills with strong interpersonal and analytical skills.
SKILLS
1 Extensive experience in Unit, Manual and Functional testing on Client/Server and Web-based applications
2 Good Testing skills, which includes preparation of Test Scenarios, Unit Test Cases (UTCs) and Test execution
3 Experienced in various types of testing like Black box, Functional, System, Regression and Load Testing
4 Executed system quality assurance activities to ensure the quality control of test plan design, test execution, defect tracking and implementation plans
5 Good knowledge in maintaining Requirement Documents and preparing Traceability matrix
6 Excellent communication and interpersonal skills to interact with developers, analysts and project managers to discuss requirements and recommended solutions and help resolve issues
7 Self-motivator, adapts quickly to the new environments and eager to learn new technologies
TECHNICAL SKILL
Testing : Unit, Manual, Functional, System, Black Box, Regression
Testing
Languages : ASP.Net, VB.Net
Web Technologies : HTML, CSS
RDBMS : Oracle 7.X/8i/9i
Others : MS Office (Word, Excel, Power Point)
Version Controls : Visual Source Safe
Operating Systems : Windows 98/NT, Windows 2000, Windows XP
EDUCATION
Bachelors of Engineering in Computer Science completed from Institute of Technology, G.G University, Bilaspur (C.G) India in the year 2004 with 72.50%
WORK SHOPS/TRAINING PROGRAMS
• Attended ASP.Net and VB.Net Training in Orbitz Consultancy Pvt Ltd, Hyderabad, India
PROFESSIONAL EXPERIENCE
Total Experience : 3 Yr 8 months
Total IT Experience : 1 Yr 10 months
Organization : Search India Consultancy Services, New Delhi
Designation : Software QA Engineer
Duration : Jan’09 – Oct’10
Project : Customer Relationship Management (CRM) Intranet Based
Project was to develop intranet based Customer Relationship Management system, which can manage all the information about the different companies with full customization. Accounts, Contact, Opportunity, Task, Events, Case Studies, and Solution were some of the main modules in the project. Customization included addition of any data type field. The information can be displayed in any order according to the user requirement. The system also included quick creation of Accounts, Contacts and Opportunities.
Responsibilities
• Requirement understanding
• Performing Unit, Manual, Functional, System, Black Box, Regression Testing
• Preparation of system and unit test cases
• Developed Unit Test Cases for manual testing
• Involved in User Acceptance Testing
• Used Quality Center for defect tracking and test management
• Review meetings with development team
• Participated in regular project status meetings
• Regression tests were done after the bugs fixed
• Participated in document Reviews, inspections
• Status reporting to project manager
Operating System : WINDOWS 2000 Server
Languages : ASP.Net, VB.Net, Style Sheet, and Java Script, VBScript
Data Base : Oracle 8i
Special Software : HP Quality Center, Visual SourceSafe 6.0
Duration : Sep 2009- Oct 2010
Project : Intranet Based Quote System
The system allowed customer and sales person to submit their requirements. Administrator and Project manager converted the submitted requirements into projects. These projects were then sent to developers for bidding. A messaging system was developed to enhance communication between Clients, Administrator, Project Manager and Developer.
Responsibilities
• Requirement understanding
• Performing Unit, Manual, Functional, System, Black Box, Regression Testing
• Preparation of system and unit test cases
• Developed Unit Test Cases for manual testing
• Involved in User Acceptance Testing
• Review meetings with development team
• Participated in regular project status meetings
• Regression tests were done after the bugs fixed
• Participated in document Reviews, inspections
• Status reporting to project manager
Operating System : WINDOWS 2000 Server
Languages : ASP.Net, VB.Net
Data Base : Oracle 8i
Special Software : Visual SourceSafe 6.0
Duration : Jan 2009 - Aug 2009
Organization : Citibank Dubai, UAE
Designation : Citiphone Officer/ Citigold Officer
Duration : 10th July05 – 25th Feb 2007
Responsibilities
• Provide the highest standard of customer service to clients to ensure error free itineraries that maximize customer satisfaction as well as revenue.
• To contribute to the generation of revenue and service of customers by providing a high quality, fast, efficient and friendly customer service.
• Analyze exceptions to identify reasons for their occurrence and provide feedback to the Customer Service Manager for necessary action.
• To offer provide options and accurate information to clients, as per their requirements.
• Promote special products, promotional activities and special offers.
• Inform customers about mandatory requirements of documents to avail various banking services as well as other details such as credit and debit.
• Providing customers with complete information about the loans, credit cards and accounts being offered by the bank.
• Promote the insurance coverage’s being offered on various products of the bank.
• Providing on the job training to the new officers by helping them understand the bank products better and introducing them to various customer queries
Achievement:
• Awarded as the “Sales Champion of the month” in July’06 at Citibank Dubai, UAE.
Extra Curricular Activities:
• Participated in debates, speech, quiz competitions throw ball
• Participated in Various Inter and IntraCollege Activities
Languages Spoken:
• English
• Hindi
Personal Information
Address : 5020 Owens Dr, Apt #
233, Pleasanton, CA, 94588
Sex : Female
Marital Status : Married
Nationality : Indian
Visa Status : L2- Dependent with Valid Employment
Authorization Document (EAD)
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