Vivian Gary Lowndes

**** ***** ***** **** ********** Maryland 20744

Cell 301-***-****

email:cg4az4@r.postjobfree.com

Objective

To obtain a position that will allow me to enhance my professional career.

Profile

Highly motivated, personable, professional with excellent customer service skills and in depth community relations. Diplomatic and tactful with individuals of all professional levels. Accustomed to handling sensitive and or confidential information. Possess a demonstrated history of high level performance and professional skill in community outreach activities. Flexible, versatile, poised and competent with the ability to easily perform in a multi-cultural setting. Thrive in suspense-driven environments. Excellent team-building skills.

Key Skills

o Excellent Written and Verbal Communication Skills

o Provide Excellent Customer Service

o Proficient in Microsoft Office

o Project Planning and Management

o Report Preparation

o Scheduling

o Marketing & Sales

o Newsletter Publishing (Team Building)

o Facilities Management

o Conflict Resolution

o Community Relations Management

Professional Experience

Sullivan Place Apartments- Concierge (April 2011-September 2011)

o Received and logged packages in for residents. Contacted residents via email and/or letter to inform them that their package(s) were available for pick up.

o Processed and distributed parking permits and passes to residents and guests.

o Assisted residents with any concerns they may have had in reference to service requests, parking issues, move out process and signing leases.

o Provided information and material concerning local eateries, transportation, entertainment, etc to residents.

Empire Management Corporation- Empirian Village, Resident Service Coordinator and Service Office Manager (July 2007 – June 2010)

o Created and managed detailed tracking system of all incoming/outgoing personnel documents, contracts, invoices, group project progress and other administrative information.

o Prepared written correspondence and letters on behalf of Senior Management.

o Strictly adhered to established confidential protocol when managed sensitive information that was received both electronically and manually.

o Exercised impeccable customer service by responding promptly and diligently processing all Human Resources requests or general inquiries.

o Assisted with researching and providing basic information on labor and Human Resources practices as requested by management.

o Assisted with development and enforcement of standard operating practices and procedures.

o Maintained accurate and updated files, ensured efficient retrieval of information, and purged outdated files as needed

o Processed summer program enrollment requests and ensured applications were complete and accurate with appropriate signatures and supporting documentation

o Served as the liaison to the accounting office for tracking of vendor payments on a weekly basis.

o Interacted with individuals, family members and special guests at all levels.

o Provided advice rendering appropriate awards and other recognitions.

o Planned and organized official social functions.

o Coordinated social functions to include receptions, presentations, conferences, and special programs held for families as well as distinguished members of the local community.

o Researched related information and details, considering guests, itineraries and schedules in order to plan events from beginning to end, adhering to principles of social etiquette appropriate protocol procedures.

o Exercises independent judgment, creativity and initiative to ascertain size, nature and scope of proposed function.

o Developed guest list of all visitors. Arranged facilities, catering services, created designs for menus place cards and invitations.

o Represented the Director in meetings and briefings to develop plans for visits, conferences and other high profile functions.

o Provided advice on matters related to protocol, prepared documents pertaining to events.

o Provided recommendations concerning activities to be scheduled and developed appropriate courses of action.

o Ensured the biographical data was comprehensive and included specific information such as dietary preferences, temperament and interests.

o Designed print advertising using Microsoft Office Publisher, and coordinated all media requirements

o Secure confidential information both electronically and manually

o Created and managed detailed tracking system of all incoming/outgoing personnel documents, contracts, invoices and other administrative information.

o Sorted and routed all incoming mail

o Created and implemented an Employee Morale and Wellness Program

o Written corresponded letters on behalf of management

o Managed all aspects of day-to-day activities related to Community Service in a variety of management areas.

o Directed and oversaw community relations activities through coordination with community agencies.

Springhill Lake-Amico Management Company, Senior Administrator (July 2002–

July 2007)

o Prepared complex reports for large apartment complex (3000 unit) in compliance with agency requirements and tight deadlines.

o Oversaw training of staff in areas of customer service and compliance and conduct small-group sessions with team members on program planning and implementation.

o Proficient in Microsoft Office, Publishing Software, and Management Software

o Oversaw front-office operation and provide impeccable customer service

o Served as a member of the Community Crisis team assisting families during local emergencies such as fires, natural disasters and family crisis. Provide information referral to local resources.

o Developed and implemented strategic marketing plan for Customer and Community Relations: Developed a community relation team composed of company and community leaders to provide resources to apartment residents, implemented successful program for 3000 unit apartment complex. Well respected by the community.

Education

--Prince Georges Community College, Recreational Specialist, Largo, MD (November 2010-Present)

--Atlanta Area Technical College, Communications, Atlanta, GA (August 1986-June 1988)

--In-service Education: Community Relations, Facilities Management, Office Management, Computer Technology, and Program Management

--Cardio Pulmonary Resuscitation (CPR) Certified

--Emergency Ready Crisis Team

--Home Town Hero of the City of Bladensburg Maryland

--Empirian Service Award (7 Years)

References - Available upon request

Contact this candidate