Customer Service Technician

PASHA AMA

Electronics Repair & Service Technician

**** ****** ***, *******, ** 30035 Cell: 678-***-****, ********@*****.***

SUMMATION OF SKILLS

Extensive technical training. Highly organized and attentive to detail.

Excellent oral/written communication skills. Strong supervisory/managerial background.

PROFESSIONAL EXPERIENCE

September 2011 – July 2012 Ultrasonics Technician

Siemens Healthcare Diagnostics, 600 Tradeport Blvd. Atlanta, GA 30354

Physically inspected, repaired, and replaced the transducer, wire harness, solder joints, electrodes, and piezoelectric crystals in ultrasonic probe assemblies. Set up peripheral computer controlled equipment completing testing requirements for impedance gain-phase analyzers, ultrasonic amplitude testers, automatic test equipment, and ATE system software.

October 2010 - June 2011 Avionics Repair Operator

Rockwell Collins, 5159 Southridge Pkwy. Atlanta, GA 30349

Selected for repair and modification of printed circuit boards. Exhibited expertise in soldering surface mount devices, wiring, cabling and surface mount connectors. Completed assignments in accordance with service bulletins, schematic diagrams and Rockwell Collins Workmanship Standards.

December 2008 - October 2010 PCB Repair Technician

Radiant Systems, Inc., 6610 Shiloh Rd. East, Alpharetta, GA 30005

Performed printed circuit board repair, engineering change orders, and diagnostic testing on mother boards in office PCs and POS terminals. Installed SMD, thru hole, and microprocessor devices using Micro/Miniature Soldering Techniques, Wave Soldering Technology and Focused Infrared BGA Rework Systems.

September 2006 - December 2008 Electronics Technician

MDT Armor Corporation, 308 Alabama St. Auburn, AL 36832

Managed the role of primary instructor for construction and installation of electrical wire harnesses for Armored Military Vehicles. Developed test procedures for power distribution, instrument, and control panels. Installed and aligned infrared CCTV cameras and monitors. Assembled Military Standard, Molex and Spal Connectors by way of soldering, splicing or crimping as required. Successfully completed technical writing assignments related to the Electrical Department Procedures Manual in respone to management and customer needs.

February 2004 - January 2006 Real Estate Salesperson

Remax Premier Realty, Inc., 15641 E. Warren Ave. Detroit, MI 48224

Administered management duties, including employee training and agent scheduling. Assisted Network Administrator in the troubleshooting and repair of network computers and printers.

April 1992 - September 2004 Owner/Retail Sales Manager

Ladies Accessories & More, 4801 Conner Ave. Detroit, MI 48215

Performed all duties related to operating retail business outlets including inventory, purchasing, customer service, sales, marketing and employee training.

March 1986 – August 1993 Field Service/Installations

Dornier Medical Systems, Inc., 1155 Roberts Blvd. Kennesaw, GA 30144

Promoted to Field Service Representative of Dornier Kidney Stone and Ultrasound systems. Installed electrical, mechanical, hydraulic and water treatment systems in accordance with site plans. Planned and executed scheduled maintenance for more than 40 locations in the United States and Canada.

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PASHA AMA

Electronics Repair & Service Technician

2364 Waters Run, Decatur, GA 30035 Cell: 678-***-****, ********@*****.***

PROFESSIONAL EXPERIENCE (cont.)

September 1979 – February 1986 Electronic Work Center Supervisor

United States Navy, Naval Station Norfolk, VA

Implemented debugging, calibration, and testing procedures on U.S. Navy Automated Satellite Communication Systems. Managed work center maintenance schedules for 9 technicians. Excelled as Repair Depot Bench Technician troubleshooting to the component level utilizing general purpose test equipment, test point voltage/resistance checks and signal tracing methods .

HISTORY OF EDUCATION

Electrical and Computer Engineering Technology

Georgia Piedmont Technical College, Clarkston, GA (in process)

Real Estate Law & Practice

Urban Training Center, Detroit, MI (2004)

Entrepreneurial Training Program

Private Ventures, Inc. Southfield, MI (1996)

Micro/Miniature Soldering School

US Navy Training Center, Norfolk, VA (1985)

Modular Automated Satellite Communications School

US Navy Training Center, Norfolk, VA (1983)

Electronics Technician School

US Navy Service School Command, Great Lakes, IL (1981)

Industrial/Residential Wiring

New Castle School of Trades, New Castle, PA (1979)

Electronics Technology

DeVry Institute of Technology, Atlanta, GA (1977)

Radio/TV Electronics

Choffin Vocational School, Youngstown, OH (1975)

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