Manager Management

Purnima Sharma

Manager, Quest International

Pune, Maharashtra, India

Mob: +91-992**-***** / 927*******, email: ***********@*****.***

Introduction

Accomplished, motivated, versatile manager with over 7 years of experience, known for paramount approach to clients and co-workers as well as for delivering and implementing advanced solutions to large-size businesses, seeks the next big career challenge and an opportunity to apply my knowledge and expertise on a larger scale.

Education

• 1999 – 2003 B.E (Computer Science) - Natrajan Institute of Science & Technology, Chennai, 87.00%

Certifications and Skills

• Certified ISO 9001 Lead Auditor, CE marking expert, trained Six Sigma Green Belt

• Knowledge of ISO 27001, 22000,TS 16949,ISO 14000,OHSAS 18000, Customer service management, Project management, MS Office, MS Visio, SDLC, CMMi

Work Experience

Quest International, Operations Manager

Period: Current, since July 2009

• Leading and managing business improvement initiatives and facilitating sharing of best practices

• Identifying and leading process improvement projects that support strategic imperatives through the use of ISO/ CMMi/ Six Sigma etc

• Designing and developing key process frameworks and driving development of tools and systems to create and gather data needed to analyze the process/business

• Leading efforts with advanced project management methodology to implement Process Control and Management (process mapping, documentation, metrics, monitoring systems and process ownership)

• Imparting trainings on business process management & improvement to stakeholders

Knowledge Horizon, Quality Officer (Process)

Period: Jan 2009 – June 2009

• Created strategies for implementing Quality Management System (QMS) across the product line

• Identified the scoping and process boundaries

• Defined detailed organizational structure with roles and responsibilities

• Identified the best methods, process hierarchies, process structure, data management tools & resources

• Designed tools and templates for customer satisfaction measurement and motivated the organization to focus on continuous improvement to enhance product quality

• Defined and aligned the key rating areas of employees with continuous improvement goals

• Developed communication strategies for QMS

• Identified process gaps and improvement opportunities with quick wins

• Planed, developed and implemented new processes using standard business process management methodology

Zenith Worldwide, Client Manager

Period: Sep 2008 to Jan 2009

• Operated as the primary client contact, leading strategic and tactical planning activities

• Lead client presentations

• Gathered data through market research

• Maintain appropriate Client relationships

• Ensure all projects client deadlines are met

QSS-QMS, Technical Executive

Period: Feb 2007 to Jun 2008

• Responsible for supporting overall account management, growth, and leadership of cross-functional teams

• Direct the involvement of quality in the product and technology development process

• Diverse knowledge of inspection and control methods, techniques and documentation

• Experience in designing and implementing quality systems;

• Perform QA audits

• Quality Management training (ISO and other national / international standards);

National Metallurgical Laboratory, Software Developer

Period: Feb 2004 to Feb 2007

• Gathered data on new product ideas and evaluated them for financial and market potential.

• Work with the customer to detail and convert business requirements into system functional, non-functional, and operational requirements

• Liaison between developers and end user

• Development of business rules and requirements for technical systems

• Participate in the elicitation, documentation, analysis and validation of business processes, systems, and solution requirements

• Produced visualization, user experience and configuration elements of solution design

• Document requirements specifications using high-maturity methods, processes and tools

• Support requirements management and change management processes.

• Support aspects of the business cycle, including proposals, feasibility studies, and implementations.

Strengths

• Good leadership skills, good at implementing strategic initiatives, excellent analytical and presentation skills, consistent over-achiever, ability to perform well under pressure

Hobbies

• Blogging, reading management and technical journals

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