Manager Customer Service

TRACEY L. SINGLETON

** *. *********** **** **************@*****.***

Little Rock, AR 72209 Cell 501-***-****

PROFILE SUMMARY

A flexible and adaptable working professional with expertise in technology with emphasis in research and analysis. Major strengths include working knowledge, communication, and excellent ability of manipulating data using Excel and Access. A hard working and innovative professional who learns quickly and works well with others.

PROFESSIONAL EXPERIENCE

Bank of America, Little Rock/, AR January 21, 2001-December 2011

Teller

Implements professionalism provides customer service to each and every customer, most valuable asset to company.

• Cash handling.

• Ability to offer and sell products to benefit customer.

• Knowledge of Laws and Corporate Regulations in the industry.

• Team Player

• Operate various systems dealing with deposits, withdrawals and other business related products.

Teller Manager

Serves as Lead for teller team, with extreme level of responsibility and leadership required within the banking center

• Coordinated and trained tellers with skills to be successful within their position

• Collaborated with Branch Manager as well as other associates within the center to exceed goals. In charge of Banking Center in the absence of Branch Manager or Assistant.

• Responsible for discipline to teller or any other personnel when warranted.

• Required to Research or Analyze documents, missing deposits, teller outages, proof work or any suspicious activity.

• Other task include opening new accounts, scheduling tellers, making sure banking center maintains operational excellence in passing Audits.

TRACEY L. SINGLETON PAGE TWO

TECHNICAL SUMMARY

Extra Personal Client, Visual Basic Editor, Microsoft Visual Studio. Net 2003 C#, Visual SourceSafe Explorer and Admin 6.0 Word, Excel, PowerPoint, Access, FrontPage, Project and experimentation with Visio, Flash Macromedia, HTML, Adobe Acrobat

EDUCATION

University of Arkansas, Little Rock, AR B.A. Criminal Justice

Pulaski Technical College, N. Little Rock, AR A.A Paralegal Technology

COMMUNITY SERVICE

Paint Your Heart Out, volunteer

Provided needy families with home improvement service for a better quality of home living

REFERENCES

Available upon request.

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