Customer Service Manager
Resume:
Amanda S. Morrison
Burlington, Wa. 98233
360-***-**** Cell
360-***-**** Home
EDUCATION: High School graduate; Year 2000; Certified Pharmacy Technician.
JOB HISTORY: 2011 to 2012
Safeway Pharmacy, Anacortes, Wa.
Supervisor: Steve Sauder 360-***-****
Position: Certified Pharmacy Technician
Duties: Preparing and filling prescriptions; various billing techniques to approximately 80 different carriers, including online HCFA billing; receiving and distributing stock; preparing and sending prescription returns; data entry and filling; cashier; basic pharmacology and compounding knowledge; and customer service.
2009 (on call)
Medical Center Pharmacy, Mount Vernon, Wa.
Supervisor: Kevin Bingham 360-***-****
Position: Certified Pharmacy Technician
Duties: Preparing and filling prescriptions; electronic billing; multiple phone lines; customer service; cashier; ordering.
2006 to 2007
Medical Center Pharmacy (The Pavilion) Sedro-Woolley, Wa.
Supervisor: Keith Fongemie (no longer available)
Current Supervisor: Chris, Manager and Pharmacist 360-***-****
Position: Certified Pharmacy Technician
Duties: Preparing and filling prescriptions; various billing techniques to approximately 80 different carriers, including online HCFA billing; receiving and distributing stock; preparing and sending prescription returns; data entry and filling; cashier; basic pharmacology and compounding knowledge; customer service.
Note: I had the wonderful opportunity to open this new pharmacy and introduce it to the public for the first time. It was such an extraordinary experience and I learned a lot about how important and vital every detail in pharmacy business can be. In opening the pharmacy we introduced “Mail Order” to our customers which opened a whole new gate of flow and allowed for even more pharmacy education along the way.
2005 to 2006
Safeway Pharmacy, Mount Vernon, Wa.
Supervisor: Toni Abe, Pharmacy Manager, Head Pharmacist
360-***-**** option 4
Position: Certified Pharmacy Technician.
Duties: : Preparing and filling prescriptions; various billing techniques to approximately 80 different carriers, including online HCFA billing; receiving and distributing stock; preparing and sending prescription returns; data entry and filling; cashier; basic pharmacology and compounding knowledge; and most importantly, customer service.
April 2001 to 2005
LaConner Drug Store, LaConner, Wa.
Supervisors: Darnell Burress; Pharmacy Manager and pharmacy technician. 360-***-****
Fred Martin; Owner and registered pharmacist. 360-***-****
Note: LaConner Drug has since been under new management and Fred Martin is no longer in the business.
Position: Certified Pharmacy Technician.
Duties: Preparing and filling prescriptions; various billing techniques to approximately 80 different carriers, including online HCFA billing; receiving and distributing stock; preparing and sending prescription returns; data entry and filling; cashier; basic pharmacology and compounding knowledge; and most importantly, customer service.
May 2000 through April 2001
Sedro-Woolley Vision Center, Sedro-Woolley, Wa.
Supervisors: Diane; office manager; and Dr. Joseph Bee, Opt.
Position: Reception
Duties: Answering multiple phone lines; greeting customers; HCFA form insurance billing; data entry and filling; eyeglass repair and adjustments; contact ordering; peripheral vision screening and glaucoma testing; cash handling and daily balancing.
SKILLS: Great customer service; cash handling and balancing; insurance billing; multi-tasking, i.e. telephones etc; pharmacology knowledge; data entry and filling; great with computers and new programs; knowledge of Excel, Word processing, and spreadsheets; stock ordering and replacement; product returns; prescription compounding. I have worked with many third party insurance companies as well as pharmaceutical representatives, including McKesson. I am also very familiar with the Pharmaserv for Windows program and PDX.
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