Software Network
Resume:
Brian Portwood
Memphis, TN 38125
*****.********@*****.***
OBJECTIVE
To obtain a position allowing utilization of my 12 years of computer and network experience.
SKILLS
• All Windows Server Suite
• Active Directory Configuration and troubleshooting
• Microsoft Exchange Server configuration and administration
• Windows 95, 98, 2000,XP,Vista,7 OS installation and troubleshooting with in Corporate Multi user Environment
• Symantec Multicast Ghost Server with in Corporate Multi user Environment
• Microsoft SQL Server
• Enterprise Manager
• Cisco Hardware installation and troubleshooting,
• SAP installation and troubleshooting
• PC and Server Hardware Troubleshooting with in Corporate Multi user Environment
• PC and Server Software installation and configuration with in Corporate Multi user Environment
• BAAN installation and troubleshooting
• Atlas (Warehouse Management System) installation and troubleshooting
• CISCO Routers and Switches
• Project Lead
• Oracle installation
• Novell
• GroupWise
• ZENworks
• Virtualization
• Expert PC hardware and software troubleshooting
• Thin Client Devices
• Diverse communication for diverse multi culture users
EXPERIENCE
Desktop Support Computer Specialist MLGW\Contractor Memphis, TN 09/11 - Present
I operate as the on call person for Desktop Support in Office Automation. I function as the second line of computer support for MLGW employees.
• Respond to Team Track tickets in a timely manner
• On call for DSS located downtown or Netters
• Deliver\Repair computer related equipment
• Relocate equipment
• Install all MLGW related software
• Install all MLGW related hardware
• Troubleshoot all MLGW related software and hardware
• Suggest Areas of improvement
• Determine root cause of all reported Team Track issue.
• Determine best solution to resolve reported issues
• Work in a team environment
IT Specialist (Shift Lead) Flextronics | Memphis, TN 03/11 – 09/11
To summarize this position I support and maintain all systems for RIM (Research In Motion, Blackberry) production. This is a high paces 0 downtime type of environment.
• Installation of networks and printers
• Removing software from computer systems and networks and diagnose and repair technical issues
• Imaging and reimaging computers
• Installation of BAAN, SAP Net Weaver, Tweak SAP, ATLAS, FLEX FLOW, ADOBE, and MCAFEE, LOFTWARE applications
• Maintaining Active Directory
• Setting up software configuration via Oracle 10g, 11g, RIM Black Berry
• Installing and troubleshooting Zebra printers via Loft Ware
• Updating Windows Patch, USB Drivers, and completing USB queries
• Configuring scales through HyperTerminal
• Inventory Asset Tracking via ERP’s SAP and BAAN, and FLEX FLOW
• Calibrating Zebra 2d scanners
• Engineering line maintenance and assembly
• Networking wire management with Cisco Catalyst 2959 Switches with CAT 6 cables
• Daily tracking of helpdesk tickets from the Service Now Ticketing System
• Composed ISO documentation for processes and procedures
• Team Management
• Planned and executed installation of production lines
• Managed small team daily to complete task
IT Support Specialist - IBM/ServiceMaster Memphis, TN 05/10- 08/10
My function as a Specialist is to provide technical support for all Service Master sites. This included trouble shooting the connectivity and performance of computers over the phone using the skills I have listed.
• Answered staff questions in person and via phone on all company supported applications.
• Troubleshoot computer problems.
• Administered network workstations, utilizing TCP/IP networking protocol on a Windows (Windows 2000 Server) based operating System
• PC troubleshooting (Windows XP, Microsoft Outlook) and administration for 100 users + with in Corporate Multi user Environment
• Determined source of computer problems (hardware, software, user access, etc.).
• Advised staff on appropriate action.
• Administered AD and Exchange server
• Assemble, install and design Windows Systems
• Performed and/or oversee software and application development, installation, and upgrades.
• Served as liaison between staff and the technology department to resolve issues.
• Worked one-on-one with staff on application projects.
• Developed and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems.
• Provided recommendations on company application purchases.
• Documented resolutions for future reference.
IT Specialist Level 3 Navy CNI Command | Millington, TN 04/08 – 04/10
This position is responsible for ensuring successful instruction of SoftBrands products on Navy VQ sites. Responsible for being a Liaison between the Navy and SoftBrands. Position also included 85% travel to Naval Bases Worldwide.
Essential Duties and Responsibilities:
• Advise and assist with the business process review for the existing Property Management Systems.
• Perform testing for upgrades and modules as necessary before implementing in the field.
• Perform data calls and extractions of data needed to provide metrics reports as necessary.
• Provide field support and training (on and off site) for all Lodging Touch/Epitome for Windows (LTS/EW) suite applications.
• Assist in the rollout of Navy applications including staging of equipment and software for upgrade of existing network.
• Setup, Install and Maintain Front Desk Networks at VQ’s from scratch.
• Provide planning for Navy to include project plan and system requirements.
• Assess capacity planning for hardware and communications.
• Provide training materials for Navy sites or for Navy personal attending NAFI training.
• Troubleshoot, diagnose and resolve all problems with/related to the Navy software, system equipment and peripherals.
• Act as liaison between Softbrands and Navy CNIC organizations and assist in providing representation at meeting in regards to LTS/EW system on behalf of the Navy.
• Provided SQL database support
• Provided AD support
• CISCO Hardware installation and trouble shooting
• Project team lead support for various time sensitive projects.
• Maintain Windows Servers
• Maintain SQL Servers
• Administered AD and Exchange server
• Maintained security of overall Network.
LAN Administrator – Chandler Ehrlich Advertising Agency | Memphis, TN 09/06 – 11/07
To summarize my position I Installed, setup, and monitored the local area network (LAN). Performed a variety of maintenance, evaluation, installation, and training tasks to ensure LAN performance meets company and user requirements.
Essential Duties and Responsibilities:
• Administered network workstations, utilizing TCP/IP networking protocol on a Windows (Microsoft 2007 Server and Server 2003), Mac based operating System
• Evaluated and/or recommend purchases of computers, network hardware, peripheral equipment, and software
• Managed Cisco and Dell switches/network devices, Install, configure, and maintain personal computers, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems. Document network problems and resolutions for future reference
• Performed and/or oversee software and application development, installation, and upgrades.
• Maintained site licenses for department/organization.
• Planned and implement network security, including building firewalls, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users.
• Managed and maintained Active Directory
• Responsible for PC/Mac provisioning 1 to 2 computers a months Manage tape backups consisting of Veritas, Retrospect, NT Backup up to a terabyte of data
• Supporting Quark Express 6.5 and Adobe Creative/Web suite Html for internal projects
• Ensure timely user notification of maintenance requirements and effects on system availability.
• Maintained confidentiality with regard to the information being processed stored or accessed by the network.
• PC troubleshooting (Vista, Windows XP, Microsoft Outlook) and administration for 30 users + with in Corporate Multi user Environment
• Anticipated communication and networking problems and implement preventive measures.
• Maintained Creative user on Sony Creative Suite, Vegas, DVD Architect, Acid
IT Support Specialist - Jackson Consulting/Hilton Hotels Corporation | Memphis, TN - 10/01 – 12/06
My function as a Specialist is to provide technical support for all Hilton hotels. This includes trouble shooting the connectivity and performance of computers over the phone using the skills I have listed.
Essential Duties and Responsibilities:
• Answered staff questions in person and via phone on all company supported applications.
• Troubleshoot computer problems.
• Troubleshoot issues in Database via SQL
• Made constant Database changes in SQL, ran can scripts daily.
• Administered network workstations, utilizing TCP/IP networking protocol on a Windows (Windows 2000 Server) based operating System
• PC troubleshooting (Windows XP, Microsoft Outlook, SAP) and administration for 100 users + with in Corporate Multi user Environment
• Determined source of computer problems (hardware, software, user access, etc.).
• Advised staff on appropriate action.
• Performed and/or oversee software and application development, installation, and upgrades.
• Served as liaison between staff and the technology department to resolve issues.
• Worked one-on-one with staff on application projects.
• Developed and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems.
• Provided recommendations on company application purchases.
• Documented resolutions for future reference.
IT Support Specialist – Jabil | Memphis, TN 12/03-12/04
My main function was to maintain and support the PC’s and network equipment in a multi user warehouse environment.
Essential Duties and Responsibilities:
• Administered network workstations, utilizing TCP/IP networking protocol on a Windows (Windows 2000 Server) based operating System
• Evaluated and/or recommend purchases of computers, network hardware, peripheral equipment, and software
• Managed Cisco Switches, network devices, Install, configure, and maintain personal computers, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems. Document network problems and resolutions for future reference
• PC troubleshooting (Windows XP, Microsoft Outlook, SAP) and administration for 100 users + with in Corporate Multi user Environment
• Maintained site licenses for department/organization.
• Developed and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems.
• Managed and maintained Active Directory
Network Administrator/PC Specialist | Sitel Corporation Memphis, TN 12/1999-9/2001
My essential function as the network administrator was to maintain the TCP/IP LAN/WAN connectivity and also manage and maintain corporate user’s workstations and printers.
Essential Duties and Responsibilities:
• Administered network workstations, utilizing TCP/IP networking protocol on a Windows based operating System
• Evaluated and/or recommend purchases of computers, network hardware, peripheral equipment, and software
• Managed Cisco Switches, network devices, Install, configure, and maintain personal computers, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems. Document network problems and resolutions for future reference
• PC troubleshooting (Windows NT, Windows 98, Microsoft Outlook) and administration for 100 users + with in Corporate Multi user Environment
• Developed and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems.
• Meridian Phone Switch installation and configuration with in Corporate Multi user Environment
• Anticipated communication and networking problems and implement preventive measures.
EDUCATION
05/1998 Ridgeway High School, Memphis, TN
08/1998 Univeristy Of Memphis 2 years
Currently enrolled in New Horizon for CCNA (Cisco Certified Network Associate)
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