Housekeeping Manager
Resume:
Lula J. Bizzell
**** ***** ****** ****, #***, Silver Spring, MD 20903
Home: ***/***-****, *****: ****.*******@*****.***
Objective
To acquire a teller or customer representative position by utilizing my financial and customer service skills and experience.
Technical Skills
Hotel Management System(s): System 21, Opera
Computer(s): MS Word, MS Outlook, and MS Excel
Experience
Hilton Silver Spring Hotel and Homewood Suites/Hampton Inn Silver Spring
(Milestone Management)
8727 & 8728 Colesville Road
Silver Spring, MD 20910
June 2, 2008 to July 14, 2011
Position: Assistant Director of Housekeeping
Managed a dual property with a combined total of 496 rooms within the Housekeeping Department (Hilton 253 Rooms and Homewood Suites/Hampton Inn 243 Rooms).
Managed a Housekeeping staff of 10 Housemen, 20 Housekeepers, 3 Supervisors, 5 Laundry persons, and a night staff of 6.
Responsible for staff hiring, scheduling, and training.
Managed inventory of linen and cleaning supplies.
Responsible for vendor relations and sales
Responsible for a Department budget of $10,000 per month
Responsible for the control of department costs, budget, and payroll.
Meet daily with General Manager, Director of Housekeeping, and Engineer on various guest relation matters, property aesthetics, and room maintenance.
Maintained a high level of customer service.
Beacon Hotel
1615 Rhode Island Avenue, NW
Washington, DC 20036
February 28, 2005 to May 2008
Position: Assistant Director of Housekeeping
On record as Lula Hitch (maiden name)
Ensured that all Housekeeping staff complied with quality standards.
Executed standard operating procedures.
Evaluated, coached, counseled and provided leadership and support to all associates in the Housekeeping department.
Conducted inspections of guest rooms and provide feedback to room attendants.
Maintenance of Lost and Found
Properly handle and account for keys.
Ensured the protection of guests' room numbers and policies regarding guest room access procedures.
Provided thorough training to housekeeping personnel of policy and procedures.
Holiday Inn Georgetown
2101 Wisconsin Avenue, NW
Washington, DC 20007
March 19, 2004 to November 15, 2005
Position: Housekeeping Supervisor
On record as Lula Hitch (maiden name)
Manage operations, training, motivating and supervising multicultural staff
Responsible for thirty-two housekeeping staff, scheduled the shifts, hours and job assignments for housekeepers
Preformed quality control checks to ensure rooms were cleaned to hotel standards
Manage inventory control and purchasing
Double Tree Club Hotel
9100 Basil Court
Largo, MD 20774
December 15, 2003 to January 28, 2004
Position: Executive Housekeeper
On record as Lula Hitch (maiden name)
Double Tree Hotel
1750 Rockville Pike
Rockville, MD 20850
January 22, 1999 to December 11, 2003 (5 Years)
Position: Housekeeping Supervisor
On record as Lula Hitch (maiden name)
Marriott Bethesda
5151 Pooks Hill Road
Bethesda, MD 20914
September 29, 1983 to November 1, 1998 (15 Years)
Position: Housekeeping Supervisor
On record as Lula Hitch (maiden name)
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