Customer Service Administrative Assistant

LAURA MICHELLE REYNOLDS

***-**** ***. ****, *******, Washington 98112-4826

206-***-**** Cell *******@*****.***

CAREER OVERVIEW

• Over 5 years experience as a committed and motivated Administrative Assistant with exceptional customer relations and decision-making skills, strong work ethic, professional demeanor, proactive with great initiative.

• Excellent communication and computer skills, ability to work independently or as part of a team to meet project deadlines, multicultural awareness with a high level of adaptability.

• Enthusiastic and well-organized Office Assistant with a solid background in data entry, schedule management and event planning.

CORE ACCOMPLISHMENTS

Administration

• Answered multi-line telephones, transferred calls to corresponding departments and filed Faculty, Staff and Student records. Utilization of MS Office Suite 2010 to create various documents, spreadsheets and desktop publishing.

Customer Service

• Supported faculty, staff, students and external clients by effectively identifying needs, quickly gaining trust, approaching complex situations and resolving problems to increase efficiencies at the front office.

• Established great working relationships with Upper Management and External Clients.

Management/Support

• Ensured smooth operations by supporting executive team.

Data Organization

• Improved office organization by compiling and storing student files, and regularly used business forms in an accessible and confidential manner.

Multitasking

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

PROFESSIONAL EXPERIENCE

10/2011-06/2012 Office Assistant, Allied Health Division/Seattle Central Community College (SCCC) Seattle, WA

Assisted in all areas of administrative work, including; data entry, receptionist duties, research, and increased loyalty through prompt resolution of faculty, staff and student concerns. Excelled within deadline-intensive environment.

12/ 2007-08/2009 Office Assistant 3, Humanities/Social Sciences Division/SCCC Seattle, WA

Provided efficient customer service to faculty, staff and students, and assisted in all areas of administrative support including; data entry, receptionist duties, file organization and research and development.

09/2007-09/2008 Volunteer Receptionist/Mentor, First Place School Seattle, WA

Provided back-up for primary receptionist. Interacted with parents and followed up with external clients regarding donations to the school.

12/2001-12/2005 Administrative Assistant, AIDS Housing of Washington Seattle, WA

Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently; provided support to CEO, Managers and Project Assistants in managing operation workflow; systemically increased office organization by developing more efficient filing and retrieval. Established documenting systems and customer database protocol

EDUCATION

2010-2012 Seattle Central Community College Seattle, WA

Associate degree in Business Information Technology (completion 2012 with 3.6 G.P.A.)

Accomplishments: Dean’s List, Washington Association of Multi-Ethnic Educators member (WSAME), BIT Technical Advisory Committee, Passive House Writing Contributor, 2012 Spring Into Central Alumni Highlight.

1999 John Robert Powers Fashion School Seattle, WA

Certificate in Merchandising and Retail Management with G.P.A. 4.0

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