DESKTOP SUPPORT-NETWORK TECHNICIAN

SUMMARY: Qualifications are based on 12 years of professional leadership and computer skills. Responsibilities have included Hardware and Software support on Individual Workstations, Desktop Management, and resolving network connectivity issues for an Enterprise Network. Other qualifications include: Windows 2000 Migration, National deployment of Windows 2000, and Lotus Notes, GroupWise to a Fortune 500 Company; working for a national call center, supporting one of the largest software companies in the nation.

COMPUTER SKILLS

Hardware

Dell, IBM, HP, Laptops and Desktops; Printers, Palm, Black Berry, Treo; Cisco routers and Switches, Cabling Systems, Hubs, Switches, Wiring Communication Links: Iomega Zip Drives; Jaz Drives; Network Cards; Palm Pilots.

Operating Systems:

MS Windows NT/2000/XP/Windows Vista/Windows 7 Advance 2000 Server/2003/2008 Server - Exchange 2003 Windows Enterprise, VMware, Windows Millennium, Windows 9X; DOS 6.22 Windows Pro, Palm OS.

PC Applications:

MICROSOFT 97, 2000, 2003/2007/ 2010 GroupWise 5.5, 6.5, NDS, Exchange 2003; Remedy, Oracle, SQL, AutoCAD2000, Internet Explorer, Netscape, JetAdmin; Norton Ghosting; Millennium, 5150 & 3270 Emulation, Attachmate, McAfee, Norton Antivirus, Remote Desktop; SecuRemote, Citrix ICA Client 9.15; Lotus Notes 4.5, 6.5; Rockwell Desktop Agent; Seagate Crystal Reports 7.0; MS Project 2000; Multiple POS (Point of Sale); Ben data Heat Data base and Reflections.

Other Technical Expertise:

Trouble shooting network connectivity (local and remote); Token Ring, Ethernet, Configure DHCP WINS, DNS, RRAS RIS, ghosted image, Terminal Servers, TCP/IP, NW-LINK IPX/SPX protocols, VPN, Dial-up Networking, Active Directory, Hubs Switches, Raid Technologies, SMTP, HTTP, FTP, etc., and use common TCP/IP diagnostic tools (ping, NSLookup, IPConfig, WINIPcfg, Traceroute.

EXPERIENCE:

12/2011 to present

Quest Diagnostics

Client Systems Implementation..

• Troubleshooting and resolving software application issues in MS Office 2003/XP.

• Performed Level 1 & 2 supports for Windows 2003/XP Active Directory Microsoft /desktops/laptops/printers.

• Performed desktop, laptop migration from legacy to new legacy using Internet tools.

• Setup Norton Ghost imaging environment to distribute 300 Desktops and laptops with windows XP, Windows

• Performed maintenance on hardware devices including Network printers, Modems, and Network cards.

07/2006 – to 02/2011

Lockheed Martin Flight Services

NETWORK ENGINEER

• Provide Technical support for Lockheed Martin Executive staff with all Technical issues.

• Maintains smooth operation of multi-user computer systems, including coordination with network administrators.

• Duties include setting up administrator and service accounts, maintaining system documentation, tuning system.

• Performance, installing system wide software and allocate mass storage space. Interacts with users and evaluates vendor products.

• Setup Norton Ghost imaging environment to distribute 300 Desktops and laptops with windows XP, Windows 7 O/S versions.

• Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.

• Support Microsoft Active Directory on Server 2003/2008, create Group policy Object (GPO) DNS/DHCP/WINS.

• Develops and monitors policies and standards for allocation related to the use of computing resources.

• Provide administrative desktop installation and support for both hardware & software

o MS Office 2003/07/2010, Adobe, MacAfee, and other software products

o Dell 470, HP 2300, and other various models

• In-depth understanding of Dell 1850, 2850, and 6850 server hardware

• HP, Xerox, and Epson printer maintenance and support

• Provide network operations support for all network components

o Cisco Routers and Switches, HP Switches

• Provide PBX moves, adds, & changes for an array of systems in different AFSS facility locations

• Provide Operational Systems support at the direction of the Network Operations and Security Center (NOSC)

o Includes all Desktop Workstations

o Includes all Network Components

o Includes all Telco interfaces and demarc points

o Includes all Servers and system components

o Includes Microsoft as well as Linux OS Support

• Responsible for all installed cabling and cable infrastructure at all facilities within specified AOR

• In-depth working knowledge of Solacom Liberty Star Voice Communication System.

• Provide assistance to the local Facility Manager in support of building operations and the associated automated systems installed for building management purposes

Provide OJT to less senior personnel

September 2002 – November 2005

FIRST CONSULTING GROUP (FCG)/CONTINUUM HEALTH PARTNERS

SENIOR DESKTOP SUPPORT ANALYST

• Performed collection, analysis, and evaluation of process data that supports the documentation for systems migration.

• Configure settings user accounts (Active Directory) and email accounts in Exchange 2003.

• Troubleshoot Hardware and Software issues, to include Cisco routers and Switches.

• Assemble and configure servers, Workstations and Laptops, Backup critical data.

• Troubleshooting and resolving software application issues in MS Office 2003/XP.

• Performed Level 1 & 2 supports for Windows 2003/XP Active Directory Microsoft /desktops/laptops/printers.

• Performed desktop, laptop migration from legacy to new legacy using Internet tools.

• Preformed integrity of profiles, systems configurations, secures un-used workstations.

• Provide Tier III level support to SQL Server maintenance and Apply security updates.

• Configure and deploy new workstations in large-scale projects, rollouts, upgrades, and new software.

April 1999 - August 2002

ATLAS AIR INC.,

NETWORK TECHNICIAN/DESKTOP SUPPORT

• Server administration of our 100 + servers which consist of Windows NT 4.0/2000/2003 NDS as well as Novell Netware 5x.

• Performed Level II Network support for over 1,000 desktop users in the New England and Miami area.

• Provided support for Office 97, 2000 and XP installed on Windows 95, 98, NT 4.0, and 2000/2003 operating systems.

• Responsible for the Planning and Implementation of Novell migration to Windows 2000/2003 Servers and Professional.

• Administered Deployment of Windows 2000/2003 Professional, Office 2000 and Microsoft Outlook client to over a thousand users.

• Performed maintenance on hardware devices including Network printers, Modems, and Network cards.

• Administered NT Server & Citrix MetaFrame Terminal Server. Administered user access for mainframe, policy enforcement.

• Provided access level is granted based on approved company policy, Supply two-day turnaround for completed security requests.

• Responsible for the setup of new-hire computer systems, which included imaging and configuring using Norton Symantec Ghosting.

• Responsible for Trouble- shooting setup and maintenance of HP printers to Network.

• Planned and Implemented Migration from Netware 4.11 to Windows 2000 Servers and Professional.

• Responsible for resolving Connectivity issues with SMTP, HTTP, and FTP, Utilized common TCP/IP diagnostic tools including

• Network Analyzer, Ping, Sniffer NSLookup, IPConfig, WINIPcfg, and TraceRoute.

EDUCATION:

October 2000 – March 2001

New Horizon of Technical Institute

Acquired: Windows 7/Windows Server 2008 MCTS/MCSA, Novell Certification

• A+/Network+ MCP+I, 2000 MCSE Program

• NT Server, NT Workstation

• Proxy Server 2.0

September 1994 – June 1998

MANHATTAN TECHNICAL INSTITUTE

Associate of Science in Information Technology

Area of Concentration: Network Administration,

Managing Computer Resources.

September 1989 – June 1990

BOCES Institute

• Basic electronics and digital architecture

• Computer fundamentals

• PC Repaired, DOS 6.22, Windows 3.11

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