IT/Operations Manager

Career Objective

To play a key role in building and expanding an organization, through managing multiple aspects of projects and information technology, within an environment with growth potential. I’m interested in relocating back to California to be closer to my family.

Management and Leadership Skills

* Operations Management

* Multitasking

* Office Management

* Project Management

* Adaptive to Shifting Priorities

* Employee interviews

* Problem Identification/Solving

* Technical Writing

* Performance Evaluations

* Verbal/Written Communications

* Professional Ethics

* Policy Creation

* Highly Organized

* Interpersonal Skills

* Quick Learner

* Detailed Oriented

* Customer Service

* Can Do Attitude

Experience

Sungas Services – Miami, Florida December 2005 – Present (Contract-Permanent)

Operations Manager

* Consultant for new computerized bulk propane truck delivery system

* Consultant for network reconfiguration and new server installation

* Office management and bulk propane truck delivery scheduling

* Installation/Configuration of network wireless and firewall systems

Carnival Cruise Lines – Miami, Florida February 1994 - August 2005

Supervisor of I/S Fleet Operations : July1998 – August 2005

* Responsible for all onboard revenue, hotel operations and back office computer systems for Carnival’s 21 ship fleet

* I/S onsite project lead for $3 million dollars of IT systems for five new cruise ships, from setup to deployment

* Project manager for as many as 50 different projects at any one time for multiple departments across

* Point of contact for external IT requests for support or integration (Homeland Security and onboard vendors)

* Coordinated programmers, vendors and end users departments on new system deployments from design, testing,

deploying through life cycle.

* Managed all employee administration and scheduling of the 65 onboard IT personnel (shipboard I/S managers)

* Created/reviewed shipboard I/S polices, technical bulletins and manuals

* Maintained and updated shipboard Intranet site

Supervisor of Quality Control and Quality Assurance: April 1998 - July1998

* Setup and configured first ship Q/A lab for shore side testing of in-house developed applications

* Responsible for quality control testing of all in-house shipboard developed applications and changes before

deployment

Production Control Analyst: September 1996 – April 1998

* Shore side position to Q/A all in-house applications prior to shipboard implementation

* Train new shipboard I/S managers and Technical Support Desk personnel shore side supporting the I/S managers

* Technical resource for implementation of enterprise Help Desk tracking software "Support Magic"

Shipboard Information Systems Manager: February 1994 - September 1996

* Moved from ship to ship to assumed full responsibility of all onboard IT guest systems

* Provided onboard 1st, 2nd and 3rd level support for entire cruise ship

* Troubleshooting of multiple POS systems and guest tracking systems

* Maintained onboard Novell network with 50+ workstations both Macintosh and IBM compatible

Creative Managerial Experience

Creative FX – Miami, Florida January 2006 – Present

Owner of computer support and web design company

* Designing/creating/updating websites for clients to their specifications

* Troubleshooting of workstation/server issues

* Installation/configuration of personal firewalls and wireless access points

Phoenix Decorating – Pasadena, California December 1997 – Present (10 days in December)

Rose Parade Float Crew Chief

* Responsible for complete decoration of one of 50 Tournament of Roses Parade floats

* Coordinating and training over 1000 volunteers in decoration techniques with natural materials

Education

Associates in Science, Computer Information Systems

El Camino College, Torrance, California 1992 (Completed degree in night classes while working full time)

Volunteer Activities

Southern California Special Olympics Summer Games Bullpen Coordinator

* Responsible for ensuring all athletes are assigned proper heats and reach their events

* Train volunteers for Bullpen, Start Line, and Finish Line

Kapaa Rotary Taste of Hawaii Fundraiser Volunteer

* Active team player in setup and takedown of this annual fundraiser

* Donate photography service for all stages of the event

Website creation hosting for non-profit organizations

* Kiwanis Rose Float Club – www.kiwanisrosefloat.com

* California-Nevada-Hawaii Builders Club - www.cnhbuilders.org

American Red Cross Disaster Volunteer

* Volunteer for local and national disasters

* Specialize in Damage Assessment, Mass Care and Shelter Management

Relocation

My current interest in relocating back to California is to be closer to my family.

*References available upon request

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