Customer Service Engineer

Charles E. McGee II

*** ********* **** • Franklin Park, NJ 08823 • Tel: 732-***-**** • **********@*****.***

Self-motivated, analytical professional able to effectively plan, coordinate and execute multi-phase projects while meeting expectations and time limitations. Excellent time-management, communication and leadership skills developed in a fast-paced, customer-focused environment. Qualifications Include:

Team Building & Leadership

Problem Resolution

Software Test Plan & Case Creation

Hands-on Experience

Production Support

Test Script Execution

Employment

Raritan Computer Inc. - Somerset, NJ (2002 - 7/2012)

Engineering Department - System Test Engineer

• Analyze application system test requirements and recommended necessary improvements for Raritan Product Suite

• Review system test procedures in order to recommend process improvement & updated testing methodologies

• Documentation - Develop and maintain extensive test plans and test cases according to system application requirement document

• Responsible for gap analysis of test cases and ensuring the provision of regular progress reports.

• IT Liaison - Act as the IT expert on test procedures and system process functionality for multiple departments

• Production Support - Support Analog and Digital KVM-IP network switches. Support Power and Data Center Infrastructure Management.

• Quality Assurance - Creation of test scripts using the Quality Center automation tool. Perform Integration, Regression, Performance and Interoperability testing

• Team Leadership - Test lab management; supervise installation and configuration of engineering lab equipment

• Advisory to test engineering team, Project Management and Product Management regarding project, task and operations

• Ensure successful configuration and deployment of global software firmware.

• Use Eventum to identify and track customer issues

• Training - Be a mentor and provide training to newly hired System Test Engineers, Training Support Associates & Sales Engineers

• Responsible for managing and arranging off-shore testing, including training and operations setup

• Deployed and support Raritan’s enterprise products for Fortune 500 companies (Cisco, Symantec, Bloomberg, Go Daddy, Apple…)

Production Department - Computer Associate- (1998 - 2002)

• Customer Service - conventional troubleshooting and assessment of customer products

• Superior customer relations, precise attention to details, and excellent work ethic

• Arranged test equipment for testing of analog and digital KVM switches

• Training - Work with associates on testing procedures, test equipment arrangement, and products to ensure effective training

• Technical solution staff member for System Test and Technical Support liason to development

• Tested KVM products and computer interface modules (CIM’s)

• Principle on-site client support engineer for integration, load and mission-critical readiness testing and in-service (live) deployments

• Prepare and deliver technical talks during meetings and other material for R&D pre-sales and bid proposal business unit efforts

• Led design and implement of System Test cases for software and hardware

Education

DeVry University, North Brunswick, NJ

Bachelor of Science - Network Communications,Dec’ 2010

Middlesex County College

Associate of Applied Science - Network & Information Systems,June’ 2006

References - Furnished upon request

Contact this candidate