George pepine

George L. Pepine

*** ******* **., **********, ** 07003

Phone: 862-***-**** ***********@*****.***

Education Bloomfield College, Bloomfield, NJ

M.S. in Information Technology Completion Date: June 2006

GPA: 3.85/4.0

Transylvania University, Brasov, Romania

Bachelor of Science in Technological Engineering Completion Date: June 2004

Courses Personal Wireless Communications Systems Computer Communication Networks

Cryptography and Security Algorithms for Optimization in Network

Web Technology and Design Software Project Management

Multilayer Switching Technology Advanced Routing

Certifications Comp TIA A+: COMP001004773610

Comp TIA Network+: COMP001004773610

Cisco CCNA: CSCO11048801

Experience Catcom Computers –Montclair, NJ 06/07 – 10/09

System Support Analyst

• Provide technical support over the phone for Mac/PC hardware & software, network communication

• Configure , install and troubleshoot Mac/PC, wireless devices, hubs, switches and routers

• Good enhancements, maintenance and the administration of the systems PC/Mac/Linux

• Repair, upgrade, diagnosing, installing, maintaining and troubleshooting laptops and desktop

• Viruses, adware and spywares protection, ghosting of user machines, Back-up and Reinstall OS

• Network design and implementation, writing DOS batch file, security & surveillance installing.

• Troubleshooting the client application Active Directory, Exchange, back-up for Server 2003 & 2008.

Bloomfield College, Bloomfield, NJ 11/05 – 09/07

Help Desk, Technical Support

• Supervise front desk, software support, troubleshooting and diagnostic hardware

• Provide technical support over the phone for any hardware & software issue, network communication

• Set up computers, , installing software, troubleshooting PC's, Laptops, printers

• Maintain database, creating and updating user accounts

Seton Hall University, South Orange, NJ 05/06 – 09/07

AV/PC Coordinator

• Manage and coordinate more than 30 people.

• Experienced with Lotus Notes, create, update and resolve helpdesk tickets, generate reports

• Update and create documentation as needed for systems, software and hardware support.

• Troubleshooting PC's, Laptops, video and audio devices

Skills

• Well-trained and dedicated Entry Level Engineer with over 5 years experience in IT support.

• Excellent interpersonal skills, very strong communication skills , a quick learner, team worker

• TCP/IP, HTTP, NAS, Linux, DOS, VOIP, FTP, Telnet, SMTP, POP3, HTTPS, DNS, LAN, WAN.

• Experience with Cisco wireless devices, hubs, switches and routers(2900, 2800, 3600, 3700)

• Maintain, manage and monitor backup system, prepare weekly report of activities

• Windows Server 2003 & 2008, Microsoft Exchange Server 2003, 2007, Active Directory

• Symantec Backup, Antivirus software, Ghost, Microscope, ERD Commander, ADS, Blackberry

• CCNA, CCNP, Firewall, Visual Studio, HTML, CCS, Java Script, Video editing and codec’s.

Honors BEST worker 2006, Bloomfield College

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