Customer Service/Receptionist
Resume:
Crystal M. Cherry
Richardson, TX 75081
*******.*******@*****.***
Objective: Currently seeking a position where I can employ my excellent communication and relationship skills in order to provide 100% customer satisfaction
Experience:
10/29/2010- Present Museum of Nature and Science Dallas, TX
House Staff Member
Responsible for guest relations at the theater including crowd control, line queuing and directing them to seating areas
Performs welcoming speeches for entry, exit or intermission in a polished and professional manner
Open theater doors and collect ticket stubs from guest entering the theatre
Clean dirt from the film during the presentation ensuring a quality IMAX experience
Ambient lighting control of theatre on a show by show basis
Clean and dust all areas of IMAX house
07/2010-08/2010 American Family Insurance South Holland, IL
Clerical Assistant
File and fax insurance records
Scheduled Personal Insurance Reviews for the Agent and clientele
Made past due notice calls to clients
08/2008-01/2009 Insight Teleservices Southfield, MI
Telemarketer
Made over 1,000 outbound calls to residential and business customers on a weekly basis
Solicited funds for non-profit organizations such as Wish Kids Network, Veterans of America and Children’s Leukemia Foundation
Processed information for over 100 customers daily
Connected customers to a verifier in order to finalize sale
Education:
05/2010-Present Jobs For Youth Chicago, IL
Certification of Completion
A two-year job readiness program involving an eight-day workshop which concentrates on job preparation and employment skills, life and computer skills and future career development
Acquired money management/financial literacy using the FDIC’s “Money Smart” program
Nationally Certified Customer Service Rep. by the National Retail Federation Foundation
09/2009-11/2009 DePaul University Chicago, IL
Major: Biology
16 credit hours earned
Member, DePaul Gospel Choir
Member, S.T.A.R.S. Mentor Program
3.1 GPA out of 4.0 scale
08/2005-06/2009 Harrison High School Farmington Hills, MI
Received High School Diploma
Honor Roll 2005-2009
Recipient, Optimist Leadership Award (2008)
President, Step Team (2007-2009)
Skills:
43 wpm/90% accuracy
Inbound/Outbound calling
Microsoft Word and PowerPoint
Quick learner of computer programs
Contact this candidate