Sales Customer Service
Resume:
Ozen Kandirali
**** ***** ****. *** **. Brooklyn, NY 11220
**********@*****.***
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Objective
A position in data processing where my acquired expertise, quantitative skills, creative talent, and commitment to excellence will have valuable applications.
Professional Experience
World-Link Solutions Inc., New York, NY (Telecommunications company)
Program Manager May 2003 - to August 2008
* Developed, executed, and evaluated the strategies for a major telecom company;
* Identified and developed new opportunities and built lucrative strategic partnerships and alliances;
* Planned and implemented sales, marketing and client support departments;
* Developed and implemented marketing tactics in accordance with targets and strategies, monitored and reported sales activities, synthesized diverse ideas into cogent reports/processes;
* Defined requirements for customer service and sales support, performed competitive research, analyzing situations/systems;
* Participated in professional seminars and conferences; worked extensively in international markets and with other cultures.
* Quantified the needed resources in terms of time, money and people and refined marketing strategies and budgets.
Marjan International Corp., New York, NY (Importer & Exporter of Carpets & Rugs)
Computer Operator, March 2000 - January 2001
* Detail-oriented data entry specialist with meticulous precision and keystroke accuracy;
* Reviewed, analyzed, and verified information in the database for accuracy; and
* Entered and tracked orders; accelerated clerical tasks using spreadsheets.
Habas Oil, Istanbul, Turkey
Chief of System Support, March 1999 - September 1999
* Managed the day-to-day operations, designed, analyzed, implemented, tested, and evaluated projects,
* Developed range of measurements, metrics, and procedures, which increased effective and efficient communication between departments; and
* Analyzed daily sales; designed and coordinated computerization of the sales and finance departments.
ACS Construction Co., Istanbul, Turkey (Construction company)
System Analyst, December 1998 - August 1998
* Scope of responsibilities expanded to include software design, feasibility studies, development of LAN applications, production area, productivity studies and time analysis;
* Evaluation of survey results for the feasibility study of Khresyatic Shopping Mall in Ukraine;
* Assisted operating and marketing departments to achieve objectives while coordinating logistical integration;
* Designed company description catalogue design, prepared construction work planning; and
* Planned and developed application of computerization of the Accounting and the Production departments.
Kuzey Leather Industry, Istanbul, Turkey
Data Processing Associate, January 1993 - May 1996
* Computerized the Accounting and the Production departments and the transfer of available corporate data to computer environment;
* Designed, developed and implemented inventory system for tracking raw materials to finished products and establish the cost of goals; and
* Created reports for monthly and annually expenditures by using Excel and an accounting package.
Atakoy Tourism Facilities Co., Istanbul, Turkey
Data Processing Manager, February 1988 - July 1992
* Approved procedures and IS equipment purchases;
* Provided custom software development solutions and consulted for the public using knowledge of application servers and programming standards;
* Implemented installation of new programs and oversaw user training to increase productivity;
* Prepared construction site planning, and developed Marina and Accounting management and payroll software.
EDUCATION/ TRAINING
* Master's Degree on Information Technology Management, Colorado Technical University, CO, 2007
* Professional Certificate in Project Management, Database Management, Networking and Telecommunications, System Analysis and Integration, Colorado Technical University, CO, 2007
* B.S. in Mathematics Engineering, Yildiz University, Istanbul, Turkey, 1987
SKILLS & INTERESTS
Fluent in MS Office (Word, Excel, Access, Power Point, Outlook), MS SQL, UML 2.0, MS Project, MS Visio and Primavera.
PROFESSIONAL AFFILIATIONS
* Member of Project Management Institute and Member of American Statistical Association.
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