Customer Service Sales

NIRBHAY THAKKAR

H/***, Shrirasi, Panchjanya C.H.S, Gandhinagar, Dombivli(E)-421201

E-Mail: **********@*****.***, Mob: +91-992*******

Preferred sector: Information Technology

Preferred Location: Any

Achievement oriented professional offering 5 years’ 6 Months experience in BPO Industry, currently working as Team Leader Global Tech Info, Mumbai.

Demonstrates ability to work effectively in the highly competitive customer service industry and handling BPO processes like sales, up sales and customer service. Achieved financial / service objectives by providing satisfactory customer service, proficient operations, sales support, effective team management and appropriate operating methods.

Ability to meet operational deadlines, achieve immediate / long-term goals.

Key skills include:

Customer Management

Efficient Liasioning/Coordination Power

MIS & reporting

Operations (Sales and Customer service)

Effective Communication

Inter Personal Relationship

Database Developing and Managing

Oracle 10g,SQL Oracle,Pl/SQL,MS SQL

Programming Languages

C,C++,C#,Visual Basic 6.0

Web Technologies

HTML,ASP

EDUCATION / CREDENTIALS

SSC,Mumbai University, Mar 2004

HSC, Mumbai University, Feb 2006

Bsc IT,Mumbai University,Mar 2011

Persuing Oracle 10g from SQLSTAR(Mumbai)

Project for Graduation

Gym management system for Fun N Fit gym-Dombivli(E)

Client Fun N Fit Gym

Project Automation of fitness gym records

Project Description This project belongs to maintaining the records of a fitness gym from a new member joining to the training given to them. The project also helps in maintaining the Inventory record of the various product given or suggested to the members.

Front End: Visual Basic studio 6.0

Back End: MS SQL Server

Duration 12 months

Team Size 2

Responsibilities Transforming the requirements into Design, and Co-ordination with the Group for design, coding.

TRAININGS ATTENDED

Leadership

Personality Development and Communication Skills

Personal Effectiveness and Customer Service

Execution Excellence

COMPUTER KNOWLEDGE

Office Automation, Internet Technologies, E-Commerce, Database Administration, Frontend Application Software.

SOFTWARE EXPERTISE

1. Programming Languages : C, C++, C#, Visual Basic programming.

2. Web Technologies : HTML,ASP.

3. Database : MS SQL Server,SQL Oracle,PL/SQL, Oracle 10g.

4 Others : Pursuing Oracle 10g from SQLSTAR(Mumbai).

WORK EXPERIENCE

R-tec BPO Pvt Ltd, Navi Mumbai

CSR (Sales) R-tec BPO Pvt ltd, Jan 2007 to July 2007

Job Profile ---Key Role in Sales for Dish Network Satellite Services (United States of America)

Handling Presales for Dish Network Satellite Services.

Responsibility of Maintaining Customer delight.

Maintaining and adhering quality parameters.

Highlights

Awarded as best trainee of the batch.

Adventity BPO Pvt Ltd,Thane

Sr.CSR (Sales)- July2007 to July 2009

Job Profile ---Key Role in Sales for Dish Network Satellite Services (United States of America)

Handling Presale for Dish Network Satellite Services.

Promoted as Sr.CSR on the basis of performance and Quality.

Mentoring new joinees during their on job training period.

Highlights

Was awarded with a plasma Tv for being ‘The Best performer’ on the floor for the quarter.

Was also awarded as ‘The Best Performer’ for consecutive 4 quarters in a year.

Was also awarded as ‘The Best Performer’ for the year 2008.

Convergys India Pvt Ltd

Sr.CSR (Customer Service)-July 2009 to Jan 2010

Job Profile ---Key Role Customer Service for Optus Cellular(Australia)

Handling post sales Customer queries for Optus Cellular.

Responsibility of Maintaining Customer delight.

Maintaining and adhering quality parameters.

Highlights

• Retained customers by convincing communication skills and promotional offers.

Ican BPO Pvt Ltd

Team Coach(Sales), Jan 2010 to Apr 2011

Job Profile ---Key Role in Sales for Dish Network and Bellcanada Satellite & telecommunication services (United States of America & Canada)

.

Handling Presale of the Dish Network Satellite Services & Bellcanada Satellite and telecommunication Services.

Responsibility of Maintenance of Customer delight and Quality assurance.

Sole responsibility of MIS Reports.

Periodically monitored customer’s grievances & conducted meetings with sales team and Quality team and provided solution to provide the best level of performance in regards to sales and customer support.

Highlights

• Earned new responsibilities like maintaining MIS reports for the whole team.

Global Tech Info

Team Leader (Sales), May 2011 to Mar 2012

Job Profile ---Key Role Sales for Generic Pharmacy Products (United States of America & Canada).

Handling Presale of the Generic Pharmacy Services & post sale for Payday Collections.

Responsibility of Maintenance of Customer delight and Quality assurance.

Sole responsibility of MIS Reports.

Training new joiners.

Constantly monitored customer’s sore points & held joint meetings with sales team and Quality team to provide the best level of performance in regards to sales.

Highlights

• Trained new joinees on product and sales.

• Motivated team members to increase sale so as to achieve the highest target for the month.

• Achieved stretched targets for consecutive 4 months.

PERSONAL INFORMATION

Date of Birth: 11th Feb 1988

Language Proficiency: English, Hindi, Marathi and Gujarati.

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