Customer Service Supervisor

Location:

Salary:

15/hr

Posted:

May 16, 2012

Robert A. Bennett

**************@*******.***

Goal: Customer Service Accounting Money Management Cashiering Supervisor

Summary of Qualifications:

• Performed accurate customer transactions including cash advances and cashing checks

• History of longevity and loyalty with a company

• Supervised up to ten cashiers each with $75,000 daily to ensure accuracy and compliance of policies and procedures

• Team player

• Commended twice for excellent service as Employee of the Month and 4 years of perfect attendance

• Basic knowledge of Word, Excel and able to learn company specific software

Professional experience:

Mohegan Sun Casino; Uncasville, CT 1996-2011

Cashiering Operations Supervisor

• Hired as a cashier and was promoted to supervisor

• Supervised up to ten cashiers at ensuring they had proper training, supplies and support

• Demonstrated great customer service

• Wrote evaluations of cashier performance

• Performed conflict resolution for patrons who needed further assistance

United States Air Force; Grand Forks AFB, ND 1981 -1995

Ground Radio Technician

• Troubleshot , repaired and inspected radio equipment using a variety of test equipment

• Led a team of six to eight people to accomplish a task

• Observed all regulations and ensured all people completed their duties

• Completed Preventative Maintenance Inspections

• Performed dispatch duties assigning jobs to the correct work center

Education:

Currently enrolled at Quinebaug Valley Community College -Accounting

Community College of the Air Force

Associates Degree

Major: Electronic Systems Technology

Eastern Connecticut State University

100 semester hours in various programs including:

• Biology, Math, Social Services and Accounting