Medical Assistant Customer Service

LaTiegre Shakarra Wilson

Decatur, GA 404-***-**** **************@*****.***

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NERGETIC, HARD-WORKING AND TECHNICALLY SKILLED MEDICAL ASSISTANT with a passion for patient care. Detail oriented, organized, and an effective time manager. 2 years of customer service experience in the cosmetology industry, which has led to a desire to take care of individuals. Dedicated to delivering quality care and seeking an opportunity to truly impact the lives of others.

KEY SKILLS

• Patient Assessment

• EKG

• Venipuncture/Cap Puncture

• Rx writing

• U/A Physical & Microscopic

• Vital Signs

• Clinical Lab Procedures

• ICD-9/ CPT coding

• Throat Culture

• Urinalysis

• Patient Charting

• Administrative Skills

• Injections

• Drug Dosage and Calculations

EDUCATION

CORTHIAN COLLEGES – Decatur, GA

Certified Medical Assistant, Anticipated: July 2012

DEKALB TECHNICAL COLLEGE – Decatur, GA

Cosmetology and Salon Management, 2010

PROFESSIONAL EXPERIENCE

DR. VEKAT ROUTHU, M.D. – Conyers, GA

Medical Assistant Externship, 6/12 to 7/12

• Created a welcoming environment for all patients and staff alike

• Responsible for performing front and back office duties; Checking patients in and out, confirming appointments, providing insurance verification and logging patients using Office Ally for billing and coding procedures

• Updated all medical records/patient files manually, scheduled lab testing via Lab Corp and Quest Diagnostics

• Performed vitals, reviewed patient medical/ prescription history and delivered detailed patient education

• Acted as scribe for physician who served as an on call physician for Rockdale Medical and Rockdale Healthcare.

KAISER PERMANENTE – Duluth, GA

Medical Volunteer, 3/11 to Present

• Built rapport with patients while obtaining their co-pay and assisting them with required documentation

• Escorted new and returning patients to various medical specialty offices

• Guided tours for new cardiology, oncology, gastrology and other various medical facilities

• Accurately filled out medical vouchers for patients who received prescription payment assistance.

FEDEX SMART POST – Ellenwood, GA

Parcel Assistant, 11/11 to Present

• Responsible for accurately labeling incoming and outgoing parcels to ensure proper delivery date and time

• Used scanners to determine weight and destination of all packages.

• Unloaded and organized pallets; placing all packages in their respective areas based upon delivery area

• Practiced all safety procedures to ensure no harm was done to co-workers

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