Customer Service Training
Resume:
Jonathan F. Douglas
Hawthorne, FL 32640
**********@*****.***
SUMMARY OF QUALIFICATIONS
Confident self-starter who meets project deadlines and requirements while performing multiple tasks within fast-paced environments. Respond rapidly and appropriately to changing circumstances; evaluate problems, make astute decisions to effect positive change, and refocus on new priorities. Demonstrated ability to build a strong, committed, and successful team by recognizing individual talents and focusing on teams’ strengths. Known as the “go to” person by co-workers. Outstanding interpersonal communication skills; quickly establish rapport with clients, vendors, and staff.
CONTACT: Yes
Con-way Freight Montgomery, NY
Freight Operations Supervisor
Supervisor:
Mr. Tim Zelonis
*******.*******@***-***.***
July 2009-July 2010
Salary: $50,000/year - 40/hrs week
- Effectively manage the inbound/outbound processing of various freight.
- Daily responsibility of over 700,000 pounds of freight worth close to $750,000.
- Supervise and manage personnel operations to ensure efficient loading, unloading, and processing of customer shipments.
- Supervise and plan hourly employee schedules to meet daily operations goals.
- Ensure customer's freight is delivered and picked-up timely and damage free.
- Coach, train and develop employees consistent with company policy.
- Enforce all company, FMCSR, OSHA and DOT policies, rules, regulations and laws as required.
- Maintain a safe work environment and foster a positive team dynamic, resolving employee relations issues and administering corrective action as required
- Flexible with working a variety of shifts, including days, evenings, nights and weekends.
- Able to stand and walk on non-climate controlled loading dock area for several hours at a time.
CONTACT: YES
United States Corps of Cadets
United States Military Academy, West Point, NY
Supervisor:
Major Wyatt Cutler
*****.******@**.****.***
June 2005-June 2009
$25,000/year 40/hrs week
Cadet Fundraising Officer Company H4
-Managed all finances for H4 Company.
- Objectively reviewed the success and achievements against agreed targets, identifying strengths, weaknesses and areas for development, while contributing new ideas for fundraising and identify suitable funding initiatives.
- Prepared accurate and timely financial reports, data analysis reports, and audit reports for the Commander.
- Maintained organized hard and soft files of all fundraising information
- Coordinated and compiled information and materials to be presented at meetings of the Audit
- Reconciled daily cash report.
- Supervised and trained Assistant Cadet Fundraising Officer and supporting staff on procedures and tasks.
- Balanced Company Store finances; determining peak and drop in performance. I Developed plan to minimize loss of profit from store.
- Budgeted and maintained Store Inventory.
- Directed closing of the Company H4 store, assuring inventory was secure and that all records were properly stored.
- Raised over $5,000 within three months from the Student Body to further support Company based functions and events, with the end result to increase morale within the unit.
Public Affairs Officer/Historian Company H4
- Coordinated with and worked under the direction of the Squadron Public Affairs Officer.
- Recorded and stored data of Cadet activities.
- Published Company newsletter, highlighting events, happenings, and Cadet accomplishments.
- Prioritized and handled sensitive Company issues with judgment, discretion, and diplomacy.
- Directly interacted and communicated with current and past Company H4 Cadets and Alumni.
Cadet Evaluation Officer Company H4
- Managed the Company grading system.
- Trained need to know personnel on the functions of the military grading system to evaluate subordinates.
- Supervised and delegated relative job duties to supporting staff.
- Applied numeric code to describe job description for cadets.
- Solved and troubleshoot rating system issues.
- Developed procedure to attached job descriptions to the Cadet code, in an effort to better the evaluation processes.
Assistant S3 (Operations Officer) Summer Garrison
- Monitored and kept track of over 3000 Cadets during their summer details and vacation throughout the world.
- Supervised the activities of the operations section.
- In absence of the S3, managed the West Point Headquarters Central Guard Room operations.
- Relayed pertinent information to need to know personnel.
Squad leader
- Responsible for the welfare, fitness, morale, and discipline of 8 Soldiers
- Responsible for planning and executing soldiers individual and collective training and maintenance of their military issued equipment.
- Primary instructor and advisor in tactics, personal management and leadership development
- Responsible for accountability of over $50,000 worth of equipment.
CONTACT: YES
US Army, Ft. Monmouth, NJ
Platoon Sergeant
Supervisor:
Sergeant John Henry
****.******.*****@**.****.***
July 2004-May 2005
$20,000/year 40/hrs week
- Responsible for the welfare, fitness, morale, and discipline of 35 Soldiers
- Responsible for planning and executing soldiers individual and collective training and maintenance of their military issued equipment.
- Primary instructor and advisor in tactics, personal management and leadership development
- Responsible for accountability of over $50,000 worth of equipment.
CONTACT: YES
Roosevelt’s Lawn Care, Sparr, Fl
Crew Member
Supervisor:
Roosevelt Douglas
January 2003-Jun 2004
Salary: $7.00/hr - 15hrs/week
- Responsible for maintenance of equipment.
- Logged in machinery, parts, and tools to ensure maintenance of equipment.
- Ensured lawn maintenance was completed to standard. Communicated and developed relationship with home owners to ensure project satisfaction.
CONTACT: YES
Winn Dixie
Customer Service Representative
May 2002-August 2002 (Summer work)
Salary: $5.50/hr - 25/hrs week
- Provided excellent customer service by developing positive reputation.
- develop and implement effective decision making to complete tasks often with minimal supervision.
- Responsible for training new employees on basic essential tasks
- Other related duties such as, but not limited to: bagging groceries, stocking shelves, environmental safety and maintenance.
CONTACT: YES
Hitchcock’s Food Way, Anthony, FL
Merchandising and Customer Service Representative
352-***-**** (Hawthorne Location Contact - Anthony, FL location that I worked is closed)
April 2000-April 2001
Salary: $5.25/hr - 25 hrs/week
- Executed merchandising plans, advertising/promotional support, innovation Speed to Shelf, modular compliance and retail price signing.
- Order writing and inventory control, including maintaining in-stock conditions, product display and department maintenance.
- Developed rapport and trust with internal and external customers
- Develop and implement effective decision making to complete tasks often with minimal supervision.
- Responsible for training new employees on basic essential tasks
- Other related duties such as, but not limited to: bagging groceries, environmental safety and maintenance
Education:
2009-2010 Excelsior College Completed Bachelors in Geography with minor Criminal Justice coursework
2005-2009 United States Military Academy GIS & Sys. Engineering -138 Credits
2003-2004 Central Florida Community College AA Degree/Business - 47 Credits
2002-2003 West Virginia Wesleyan College -12 Credits
MILITARY TRAINING:
Close Quarters Combat
Nuclear, Biological, and Chemical Training
Combat Lifesaving Training
Land Navigation, Fire Support, Security Checkpoint Training
Cadet Troop Leader Training
Nuclear, Biological & Chemical Defense Systems: Field protective Mask, M40/M42.
Zeroing weapons
Night Fire
Field Fire
NBC fire
Basic Rifle Marksmanship
Consistently scored sharpshooter and marksman
Weapons training on:
Bayonet, M-9, M-4, M-16, M203 Grenade launcher, M240, M249,Towed Howitzer (155mm) M198,Towed Howitzer (155mm) M198, M120/M121 Mortar, M224 Mortar, M252 Mortar, Paladin, HMMWV
VARIED TRAINING:
Hazardous materials regulations and communication
Department of Transportation rules and regulations.
Forklift and Forklift Scales
Uniform & Compliance
Drug & alcohol testing
Injury prevention
Back safety
Fire prevention
Driver alert training
Hijack prevention training
Piece count standard process & policy training
Bill of Landing
Proper freight loading & handling practices
Effective loading & claims preventive practices
Claims reduction
Risk management
New hire training
COMPUTER SKILLS:
Kronos, Microsoft Word, Excel, PowerPoint, Publisher, Outlook, QuickBooks, ArcGIS, CADD, ESRI, TerraView, ERDAS, Mathematica, scanning technology, website development, Internet proficient. Experienced with Macintosh, IBM compatible, and IBM computers, Blackberry Devices, Wi-Fi Devices. Typing 70-80 wpm.
TECHNICAL SKILLS:
Quality Management System Knowledge
Experience with understanding and interpreting SOPs
Warehouse Experience/Knowledge
Warehouse environment work flow(receiving, shipping, storage)
Quality process integrity
Ability to multi-task
Leadership skills and excellent customer service aptitude
Cross training and developing employees to the next level
Self-Auditing
BEHAVIORAL SKILLS:
Communication
Managing violence in the work place
Written and verbal skills with peers, subordinates, management and customer
Meeting facilitation
Judgment in leading others to objectives
Positively influence actions and opinions of others
Able to build credibility and rapport
Decisive
Personal ownership and accountability
Change Management - Flexible and comfortable with policy changes
Decision Making & Problem Solving
Use systematic approach in decision-making
Logic, mathematical or other problem-solving tools in data analysis to generate solutions
Team Oriented
Builds group commitments to goals & objectives
Awards:
National Defense Service Medal & Global War on Terrorism Service Medal.
Contact this candidate