Administrative Assistant Project Management

Hollyanne Knust Graichen

** *** ******

Blackstone, MA 01504

Home: 508-***-****

Cell: 508-***-****

Email: *********@***.***

Objective:

Seeking to secure a position in a facility where my administrative skills and work ethic can be utilized in a productive and professional manner.

Skills:

Expert typist, Microsoft Office: Word, Excel, PowerPoint, Lotus Notes Database, AutoCAD, Accounts Payable-PeopleSoft, PEGAS,

CTLR – Payroll – bi-weekly, weekly & daily, Processing of bills & vouchers,Ordering & maintaining of supplies, Filing, Schedule meetings & conferences, Make travel arrangements, Update absence reports, Maintaining familiarity with Corporate Policies

Creating, maintaining & proofreading of data spreadsheets, Process & coordinate special projects, Train fellow employees, Supervisor fill-in when needed, Some training in Project Management, Executive Assistant fill-in when needed

Work Experience:

Warehouse Distribution Center 4/13/11 – Present

Customer Service Representative

• Attend individual major customer accounts in a timely manner

• Prioritize and resolve account issues

• Set-up orders and process

• Process and maintain account billing

• Extensive telephone work

Verizon 1/2/04-6/19/10

Administrative Assistant – InterOffice Facilities and Switching Depts.

• Fill-in for Executive Assistant of Director on an as-needed

basis.

• Utilize, on a daily basis, Microsoft Office Suite for data

spreadsheets, data input and PowerPoint presentations

• Processed payroll for 50+ employees on a daily, weekly and bi- weekly basis

• Processed bills and vouchers for 50+ employees when needed

• Single liaison of ordering and maintaining supplies for

district of 100+ employees

• Schedule meetings and conferences as well as maintain

schedule for availability of conference rooms

• Make travel arrangements for Supervisor and fellow employees

when needed

• Update and tracking of absence reports on a weekly basis

• Maintain Corporate Policies via Eweb retrieval

Verizon 12/15/92 – 12/31/03

Administrative Assistant – Power/Common Systems Dept.

• Processing estimates, TEOs, FCR reports, etc.

• Assisted with Layout of controlled Central Office floor plans

• Assisted with coordination and distribution of Central Office

building packages and Central Office Collocation packages

Verizon 6/15/89 – 12/14/92

Administrative Assistant – Enhanced Drafting Dept.

• Senior CAD Operator, System Administrator & Quality Checker

• Creating and plotting of Central Office Drawings on computer- aided design equipment

• Conducted Central Office visits to ensure accuracy of

drawings with respect to the physical layout

• As Quality Checker, verified, proofread and corrected fellow

drafters drawings

• Functioned as back-up for Supervisor when needed

• Interfaced with New York CAD Center to resolve any drawing

issues

• As System Administrator, performed back-up on disks for the

entire CAD System on a daily basis

• Trained new drafters as well as fellow drafters on an as-

needed basis

Verizon 12/31/79 – 06/15/89

Administrative Assistant

• Residence and Business Office-typing and verifying telephone

orders

• Benefit Consultants Office-helping employees and retirees

with any benefit related questions and many outgoing

distributions for relative information

• Regulatory Matters Office-extensive typing and proofreading

of packages that were collocated and distributed to the PUC

(Public Utilities Commission) for approvals

Education:

2006 Associate of Science

Business Administration

Dean College

Franklin, MA

1977 King Philip Regional High School

Wrentham, MA

Other Education/Certification:

• Certificate of Completion for Project Management: The

Fundamentals

• Certificate of Completion for Project Management Essentials

Planning a Project

• Certificate of Completion for Project Management: Project

Scheduling and Budgeting

• Certificate of Completion for Project Management:

Controlling and Closing a Project

• Certificate of Completion for Continuing Education for Image

& Communication Skills for Women

• Certificate of Completion for Springfield: An Introduction

to Telecommunications

• Attended six-week course at Quinsigamond College for General

Management Testing

Leadership Activities:

I have always strived to be the best at what I do and have been called upon many times in my various positions to train fellow employees as well as fill in for the supervisors when needed.

Other Proficiencies:

I am quick and eager to learn. I do my best work under pressure and can always be counted on to get the job done, efficiently, correctly and confidentially. I have excellent organizational skills, enjoy analytical challenges and research and I am definitely a team player all while maintaining a high level of professionalism, integrity and trust.

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