Customer Service Representative
Resume:
(h)832-***-****
Auna Potts
Objective To utilize my previous and present work and volunteer experience and apply it towards the desired position.
Experience August 2010- January 2011 ACS Houston TX
Customer Service Representative
1 Data Entry
2 Issue resolution
3 Take phone calls
Suggestive sells
September 2009- June 2010 GC Services-Toyota Project Houston TX
Account Representative-Collector 1st Party
§1 To collect on debts while using multiple computer sys.
§2 To offer debt resolution
§3 To search databases
Data Entry
§4 Make outbound calls
Recovery Manager -1st Party
§5 To review agents work
§6 To make the decision on the recovery process
May 2007- April 2008 Interactive Response Technologies Houston, TX
Customer Service Representative
§ To answer all incoming phone calls in a pleasant manner
§ File Insurance claims for customers
§ To offer conflict resolution for customers
March – May 2007 Blockbuster Houston TX
Customer Service Representative
§ To greet as they enter establishment
§ To ensure that the customers needs are met
§ To offer conflict resolution that a customer might have
Education 2004-2008 Houston Community College Houston, TX
2008 University of Houston Downtown Houston TX
Areas of study: Sociology and Music Business
Skills: Microsoft- Excel, Word, PowerPoint and Access
Gardening, computers, working and caring for children, caring for animals, helping people, helping the community, Deans List, Houston Food Bank, Who’s Who Academic Recognition, Environmental Club, Student Government Association, Chess club
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