Quality Assurance Customer Service

RESUME

Personal Details

Name: Marsha N. Wingo

Profession: Financial Systems Specialist

Cleveland OH 44128

Motivated professional with a great attitude seeking an Administrative Support position in the

Information System field. Great reasoning and verbal communication skills. Highly organized with a

commitment to maintaining professionalism and courteous at all times. Works well in team environments

as well as individual tasks and projects. Completed some college.

Objective

• To get a position as a Data Analyst

• To produce an acceptable product to the client/customer

• To represent the company in the most professional way possible

• To adhere to rules and regulations

• To give 100% to task assigned

Skills

• Analytical skills as evidenced in former position as a Financial Systems Specialist, Applications

Analyst and previous Supervisory position.

• Develop plans for testing.

• Ability to communicate with members on all levels, internally and externally.

• Ability to supervise and direct. ( Accounts Maintenance Clerks and Customer Service Reps)

• Research for necessary data to accomplish task.

• Provide technical assistance.

• Process statistical data.

• Compile data for review.

Experience

Company-Defense Finance and Accounting Service Retired and Annuitant Pay Operations (2010-2012)

Position Title- Financial Systems Specialist

Analyzed production

Formulated and developed new/modified information processing system

Determined techniques to improve program design and execution

Interpreted written requirements for System Change Request

Developed plan of action for testing

Created scenarios to test System Change Request

Held Peer reviews with other CAT testers

Held reviews with Quality Assurance

Executed test

Reviewed output to ensure changed/ modification is accurate

Submitted completed package for implementation approval

Company-Lockheed Martin-Business Process Services/CRM (2002-2010)

Position Title-Applications Analyst

Position Description: Customer Acceptance Tester

Analyzed production

Formulated and developed new/modified information processing system

Determined techniques to improve program design and execution

Interpreted written requirements for System Change Request

Developed plan of action for testing

Created scenarios to test System Change Request

Held Peer reviews with other CAT testers

Held reviews with Quality Assurance

Executed test

Reviewed output to ensure changed/ modification is accurate

Submitted completed package for implementation approval

Company-Defense Finance and Accounting Service Retired and Annuity Pay Operations(1998-2002)

Position Title-Retired Pay Casualty Supervisor

Supervised 20 Casualty Technicians Directed workflow of incoming Notices of Death

Provided technical assistance for technical

Processed Initials when backlog was in an overflow

Ensured incoming Initials processed on a timely basis

Verified calculations for Arrears of Pay

Reviewed completion of accounts for accuracy

Provided statistical data for each technician on a weekly/monthly basis

Performed annual appraisals for technicians

Contact this candidate